Field Supervisor, Mission Critical Services

Company Overview

EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial heating, ventilating, and air‑conditioning (HVAC) services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy‑efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability. Today, we serve single and multi‑site clients with a full spectrum of facility services, ranging from HVAC service to complete operations and maintenance solutions. www.aircond.com

Position Summary

The Field Supervisor, Mission Critical Services balances hands‑on technical responsibilities with field leadership duties. This role performs maintenance, repairs, and supports facility operations within mission‑critical environments while providing supervision, mentorship, technical support, quality oversight, and operational coordination for assigned technicians. The position supports preventive maintenance, corrective maintenance, emergency response, and customer service activities across assigned facilities and serves as a key liaison between field team members, customer representatives, and district leadership.

Responsibilities

• Operational Support & Field Supervision
  • Divide time approximately equally between hands‑on technician work and supervisory duties.
  • Support onboarding, training, coaching, and cross‑training initiatives.
  • Provide field support, operational oversight, and technical guidance to technicians.
  • Participate in interview and selection processes; assist with annual performance reviews.
  • Provide site coverage during absences, staffing shortages, customer escalations, or operational events.
  • Conduct routine field audits and quality inspections.
  • Oversee HVAC‑related operation and maintenance activities.
  • Coordinate maintenance activities and resources to meet customer commitments.
  • Review work orders for timely completion and proper documentation.
  • Assist in resolving maintenance, operational, and technical issues.
  • Support implementation of operational initiatives, procedures, and service standards.
  • Perform special projects and assignments as requested.
• Mission Critical Operations Support
  • Ensure maintenance activities follow site‑specific SOPs, MOPs, EOPs, customer requirements, and operating procedures.
  • Participate in planned shutdowns, equipment startups, system transfers, and critical maintenance.
  • Assist with incident investigations, root‑cause analysis, and corrective actions.
  • Verify operational readiness and support emergency response activities.
  • Monitor compliance with mission‑critical standards and customer expectations.
• Customer Support & Relationship Management
  • Maintain regular communication with site contacts and customer representatives.
  • Attend customer meetings, site reviews, and operational discussions.
  • Support customer retention through responsiveness and consistent service execution.
  • Address field‑level customer concerns and escalate as appropriate.
  • Assist in achieving customer satisfaction objectives across assigned locations.
• Safety & Compliance
  • Promote a culture of safety and operational excellence.
  • Conduct routine site inspections to identify unsafe conditions and operational risks.
  • Perform safety audits to ensure compliance with company policies, customer requirements, and regulatory standards.
  • Verify technician safety documentation, certifications, and reports are completed accurately and on time.
  • Attend and support safety meetings, training initiatives, and corrective‑action efforts.
  • Ensure adherence to facility emergency procedures and response protocols.
  • Comply with all applicable governmental regulations, site requirements, and company policies.
• Quality Assurance & Continuous Improvement
  • Provide recommendations for operational efficiencies, service delivery improvements, and maintenance best practices.
  • Assist in developing and maintaining site‑specific checklists, inspection processes, and documentation.
  • Support continual improvement of maintenance programs, work processes, and service quality standards.
  • Ensure team members follow established procedures, work instructions, and operational standards.
• Resource Coordination
  • Assist with inventory control processes and material procurement.
  • Support vehicle, equipment, and field resource coordination as needed.
  • Maintain clean, organized, and professional work areas.
• Other Requirements
  • Execute other related duties as needed or assigned to support evolving business priorities.

Qualifications

• High School Diploma, GED, or technical school graduate required; HVAC license preferred.
• Minimum 10 years of progressive experience with commercial HVAC equipment and building systems; mission‑critical or data‑center experience preferred.
• Minimum 8 years of experience in facilities management, building operations, or property management.
• Previous field coordination or supervisory experience preferred.
• Strong understanding of preventive maintenance, service operations, facility management, and mission‑critical environments.
• Working knowledge of CMMS platforms, Microsoft 365, and business management systems (e.g., COINS or similar ERP) preferred.
• Universal CFC Certification preferred.
• Excellent troubleshooting and problem‑solving skills.
• Ability to read and interpret blueprints, drawings, and technical documentation.
• Strong customer service, communication, and organizational skills.
• Ability to maintain positive working relationships with customers, contractors, and internal stakeholders.
• Ability to travel (out‑of‑state on occasion) and work overtime as required.

Pay Range

$110,000 – $120,000

Physical Demands

• Frequent sitting and use of hands to operate a computer keyboard and telephone.
• Occasional standing, walking, and reaching with hands and arms.
• Occasional lifting or moving of up to 10 pounds.
• Close vision and ability to adjust focus required.

Work Environment

The position works in a typical office environment with a moderate noise level.

Why Join Us

At EMCOR Services Aircond, you’ll be part of a team that values integrity, safety, empowerment, teamwork, and continuous improvement. We offer careers where good work is valued, respected, and rewarded, and you will have the ability to make a meaningful impact in a growing organization.