Field Supervisor - Desert Cities area

Responsibilities

• Visit assigned post locations on a regular basis to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained.
• Conduct on-the-job training, in coordination with site supervision, of new employees assigned to post, or when changes to post orders are made, this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Respond to call-offs that occur during their shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive, and assist Scheduler with scheduling for call-offs or other changes that occur at the site.
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate Human Resources Director; may also be responsible for writing a report of the situation or assisting with an investigation, as directed.
• Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager.

Qualifications

• A high school diploma or equivalent.
• Licenses and certifications are subject to state and/or local laws and regulations and may be required prior to employment.
• No major violations within last 36 months.
• No more than one at-fault accident in last 24 months.
• No more than one minor moving violation in last 24 months.
• No combination of one at-fault accident and one minor moving violation in last 24 months.
• Minimum of three (3) years of professional protective service (e.g., security) experience.
• Ability to write effective and concise reports in legible handwriting.
• Able to use good independent judgment and discretion.
• Able to successfully interact at all levels of the organization, including clients.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.