Field Engineer

About the role

Field Engineer(s) provide on-site and remote technical assistance globally to both internal and external customers and support field projects, training classes, corporate-owned manufacturing facilities, Product Line Management, and Commercial Sales and Marketing.

Responsibilities

• Master optical test and splice equipment and procedures required to perform work you're leading.
• Travel to customer sites to install, test, and document fiber optic communication systems.
• Perform as a Project Leader with the responsibility for coordinating and executing all facets of a fiber optic network installation.
• Instruct fiber optic training courses at various Corning locations, regional locations, and at customer sites.
• Provide technical assistance to internal and external customers via the Technical Support Line.
• Provide on-site technical assistance and solve problems for various Corning customers at various locations.
• Complete on-site investigations of potential product issues raised by customers.
• Act as the primary means of field remediation to resolve quality issues at customer sites.
• Conduct product evaluations on both Corning and competitor products.
• Actively pursue, obtain, and report competitive information to Product Line Management, Manufacturing, and Sales/Marketing.
• Provide recommendations to Sales, Manufacturing, and Field Engineering to solve quality and/or field-related problems.
• Coordinate project and support-related travel and logistical activities and plans as assigned.
• Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies witnessed in the field.
• Provide global technical support of HSDC’s.

Requirements

• Bachelor of Science Degree in a technical field from a recognized college or university. Will consider degree in Physics, Math, Computer Science, or similar subject areas. Prefer degree in Engineering: Electrical, Mechanical, Chemical, Civil, or similar.
• Up to 75% travel. Must be able to obtain a U.S. Passport.
• Willingness to work outside of normal scheduled business hours when necessary.
• Must be willing to remain in this position for a minimum of two years.
• Must be able to pass a background check, drug screening, and driving record check.
• Must not be color blind—distinct color acuity is required in this industry.
• Must be able to work in various indoor and outdoor environments.
• Must be able to lift parcels and equipment weighing up to 50 lbs.
• Must be able to climb ladders and work from aerial lifts.
• Must possess a valid driver’s license.
• Must have a primary means of transportation to support local travel.
• This position does not support immigration sponsorship.

Qualifications

• Technical writing ability, with emphasis on effective presentation of detailed concepts.
• Knowledge of construction and project planning procedures.
• Some related work experience and/or military background in telecommunications.
• Prior supervisory/functional management experience—or—training.
• Fluent language skills in Spanish, French, or Portuguese (written and spoken) a plus.

Pay

The range for this position is $64,170.00 - $88,234.00 assuming full-time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Benefits

• Company-wide bonuses and long-term incentives aligned with key business results.
• 100% company-paid pension benefit with fixed contributions that grow throughout your career.
• Matching contributions to your 401(k) savings plan (total contributions can reach between 7% and 12% of your pay, depending on age and years of service).
• Medical, dental, and vision coverage.
• Paid parental leave and family-building support.
• Fitness benefits and company-paid life insurance.
• Disability and disease management programs.
• Paid time off and an Employee Assistance Program (EAP).
• Recognition program to celebrate successes and reward exceptional contributions.