Field Supervisor

Responsibilities

• Provides customer with detailed quote with scope of repair.
• Discusses with customers required service work prior to executing repairs.
• Follow-up with customers on jobs performed.
• Maintains a level of satisfaction with customer on service performed and with the work of the personnel under his/her direction.
• Opens and maintains field workorder files.
• Works with service admin on getting workorders ready to be processed and closed.
• Provides necessary assistance to Shop Foreman and service mechanics as needed.
• Maintains communications with the Service Manager regarding activities of field repair orders.
• Maintains a high level of morale and work ethic standards for self and service employees under his/her direction.
• Maintains service fleet, repairs, appearance, safety and cost controls.
• Collects daily truck inspections.
• Maintain service truck files.
• Schedules Field Campaigns to ensure completion in the time frame given by manufacturer.
• Responsible for maintaining maximum labor efficiency.
• Aid in obtaining parts and supplies for service repair work in cooperation with the Parts Department.
• Promotes good customer and employee relations.
• Reviews, evaluates personnel and makes recommendations.

Qualifications

• High School diploma or equivalent.
• Minimum of five years of related experience.
• Valid Driver’s License and a safe driving record.
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
• Knowledge of office equipment operation and PC skills.
• Basic knowledge of administration and supervision.