Field Supervisor

About the role

The Field Supervisor (FS) is responsible for supervising the field operations teams (GDI and subcontractors). This includes reviewing project schedules, training new installers and/or subcontractors, monitoring work progress, monitoring expenses, field measures, permits, helping crews start/finish jobs, completing service calls, and meeting with customers to review difficult or complicated jobs.

Responsibilities

• Maintain branch quality standards
• Measure jobs
• Check jobs for potential installation problems prior to job start
• Review concerns with Installation Supervisor and Regional Operations Manager
• Review contract with customer
• Diagnose and/or perform service work
• Install jobs as needed
• Employee and subcontractor training
• Ensure that crews know details of job to be installed and have loaded proper materials and equipment on the truck
• Oversee performance of Lead Installers and Apprentices and train them on proper procedures
• Obtain building permits as required
• Review schedule with Installation Supervisor
• Other duties may be assigned

Qualifications

• Minimum of 10 years' experience in construction field operations, with a focus on sunrooms, doors, and windows
• Must understand all product lines and know how to diagnose and correct service problems
• Good problem-solving skills required
• Must be competent in the use of technology and able to function proficiently
• Must be well organized and have the ability to think on your feet
• Must be proactive in managing customer/employee/subcontractor interactions, company expectations, and able to work within the organization to deliver win-win solutions for both customers and employees/subcontractors

Performance Expectations

• Revenue projections of branch
• 90-day branch quality
• Project timelines as defined by GDI budgeting process
• Customer service surveys, top score of 90% or better

Training

• Apprentice to Installer: 3 months of hire
• Installer to Lead Installer: 9 months of hire
• Subcontractor for installation: 3 months of hire
• Online reviews: 30% of installed jobs