Field Supervisor

In This Role, You Will...

• Supervise, direct, and support service technicians
• Coordinate daily and weekly work assignments with dispatch and operations
• Conduct job site visits to verify quality and safety compliance, and correct unsafe conditions
• Provide technical assistance and troubleshooting support
• Ensure compliance with manufacturer requirements, ADA standards, and local codes
• Enforce company safety policies and OSHA requirements
• Affirm proper use of tools, equipment, and personal protective equipment (PPE)
• Assist with incident investigations and corrective actions
• Support the inventory management system, ensuring parts are on hand, assigned to the correct technician, and that technicians are prepared for installation
• Inspect completed service work
• Verify accuracy and completeness of service reports, resolution notes, and work orders
• Address workmanship-related issues and customer concerns

Administrative, Training & Development Responsibilities

• Assist with onboarding and training of new technicians
• Provide coaching, mentoring, and performance feedback
• Recommend additional training or certifications as needed
• Review timecards, service documentation, and job reports
• Communicate field issues to management and office staff
• Complete inventory transactions to maintain inventory accuracy
• Support operational planning and continuous improvement efforts

Physical & Work Requirements

• Ability to travel regularly to job sites
• Ability to lift up to 50 pounds
• Ability to climb ladders and work at heights
• Ability to work in varied weather and job site conditions

What We Offer

• Compensation: Competitive salary, commensurate with experience.
• Benefits: Comprehensive healthcare, dental, and vision insurance
• Sick time, paid vacation, and paid holidays
• Retail plan with employer match
• Company-paid life and short-term disability insurance
• Company phone and vehicle
• Advancement opportunities