Field Supervisor

About the role

This position is responsible for all field installation related services of the builder center. This includes all administrative, field, service, and maintenance responsibilities. Additionally, this position will coordinate the work of operations employees such as field service and contract service workers like cabinet installers, countertop vendors, and custom accessory vendors.

Responsibilities

• Administrative Duties: Process layouts, customer orders, billings, and installer payroll; schedule pick-up work; review and approve installer and service technician expense reports; produce periodic reports as required, such as a weekly activity and service report, monthly service, forecasting and vehicle mileage report, and quarterly installer bonus report.
• Field Duties: Perform field measuring; issue correction requests; walk houses and obtain sign-offs; verify measurements to ensure accuracy of master blue books; perform minor service work as needed; develop and maintain effective business relationships with building superintendents and trade subcontractors; review and respond to service issues; manage PO's, OS's and WAF's from builders; perform installer safety inspections; ability to safely operate all necessary power tools (e.g., powered mitre box, table saw, gig saw, powered drills, etc.) is required.
• Service Duties: Review occupied and unoccupied service tickets and coordinate service technician's work schedule; pull and deliver cabinets or parts to job site as needed; monitor area service rack.
• Maintenance Duties: Record miles driven on log; perform required vehicle maintenance as specified by the leasing company; wash vehicle at least twice a month; maintain all tools as appropriate.
• Supervisory Responsibility: This position may be responsible for the supervision of all field service workers.

Qualifications

• Education and/or Experience: Undergraduate degree in building construction, operations management, business or related field; field experience in the construction industry, experience with cabinet installation, service, order entry and delivery scheduling, and managing subcontractors preferred.
• Relationship Skills: Ability to develop and maintain effective business relationships with building superintendents and subcontractors.
• Computer Skills: Advanced computer skills including Microsoft products.
• Communication Skills: Excellent oral and written communication and organization skills.
• Language Skills: Ability to read, analyze, and interpret common business journals, financial reports, and legal documents; ability to listen and communicate effectively with customers/clients to carry out responsibilities or respond to common inquiries from customers/clients, regulatory agencies, or members of the business community and public.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to interpret graphs and diagrams.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Physical Demands: While performing the duties of this job, the employee is regularly required to sit, stand and walk; talk and hear; frequently required to use hands to finger, handle, or feel and reach with hands and arms; occasionally required to lift a minimum of 50 pounds.
• Working Environment: Typical office and construction site environment; noise level usually moderate to high; significant travel around town with some out-of-town travel; occasional weekend work and extended evening hours required.