Field Superintendent - Repair

About the role

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Responsibilities

• Lead and develop a team of field technicians, fostering a collaborative and high-performing work environment.
• Oversee the training and ongoing development of technicians, ensuring compliance with established processes, tools, and quality standards.
• Promote a strong safety culture and ensure adherence to all company, customer, and regulatory safety requirements.
• Maintain effective communication across teams while fostering productive relationships with the local union.
• Ensure service, maintenance, and repair work is completed in accordance with company quality standards, safety requirements, and contractual obligations.
• Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and overall customer satisfaction.
• Implement company and customer requirements related to quality, performance, and passenger safety.
• Support the sales team by assisting with estimates, scheduling repair work, executing service orders, and helping resolve customer concerns.
• Investigate and address escalated customer issues while maintaining a high level of responsiveness and professionalism.
• Adjust manpower and resource allocation to meet changing business demands and operational priorities.
• Foster a culture of teamwork, accountability, and dedication to quality throughout the organization.
• Participate in professional development programs to expand knowledge of Schindler products, services, systems, and procedures.

Requirements

• BS/AS degree in Engineering or Business preferred with prior technical sales experience; or, Journeyman Technician experience with minimum 5 years in field.
• Minimum 3 years experience in either the elevator industry or in a related building systems industry.
• Solid problem solving and proven negotiating skills, high sense of urgency, strong communication and interpersonal skills.
• Excellent PC skills.

Qualifications

• Highly motivated, self-starter with a passion for delivering exceptional service.
• Ability to build strong customer relationships and manage sensitive employee relations issues.
• Strong technical expertise and a deep understanding of elevator and building systems.
• Experience in managing and leading a team of field technicians.
• Proven track record of driving continuous improvement and enhancing customer satisfaction.

Skills

• Technical Sales Experience
• Field Supervision
• Customer Service
• Team Leadership
• Problem Solving
• Communication and Interpersonal Skills
• Technical Expertise

Benefits

• Base Salary: $113,400 - $141,700
• Comprehensive Medical, Dental, and Vision Plans
• 3 Weeks’ Vacation, 7 Sick Days, 3 Floating Holidays, and 8 Company Observed Holidays
• Tuition Reimbursement
• Parental Leave
• Full Vesting 401k Match

Pay

Base Salary: $113,400 - $141,700

Schedule

Full-time position