Field Success Specialist

Key Responsibilities

• Conduct hands-on testing of machine equipment to ensure functionality and reliability.
• Create and update clear, user-friendly documentation for service processes and equipment installation procedures.
• Travel to customer sites of our new dealers to lead and train the dealership technicians with machine installations and site setups to ensure maximum success of 360 RAIN.
• Work closely with the Sales Team and Engineering Team to troubleshoot issues and improve service processes.
• Travel to problem sites to diagnose issues, provide solutions, and educate the customer and dealer on the learnings.
• Actively participate in training opportunities and assigned projects to develop technical skills and knowledge of 360 RAIN’s products and services.

Education & Experience

• A high school diploma or equivalent; additional technical or agricultural education is a plus but not required.

Knowledge, Skills & Abilities

• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication skills (phone and written).
• Solid understanding of the agriculture industry.
• Self-motivated, dependable, and results-driven.
• Solid time management and organizational skills.
• Takes ownership and follows through.
• Positive, team-oriented attitude.
• Willingness to learn and adapt quickly.

Travel

• Anticipated travel for this role will be 40-75% depending on season.
• Some international travel assignments to Canada, Mexico, Europe, South America, South Africa, & Australia could also be expected.

Pay Range

$22/hr - $28/hr

Benefits

• Medical, Dental, Vision, Life and Disability, Accident and Critical Illness Insurance.
• 401(k) plan with company matching contributions.
• Paid Time Off.
• Paid Holidays.

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