Field Staffing Manager

About the Role

Looking to add a driven team member to our Home Base Field team. The Field Staffing Manager will play a critical role for the organization by stepping into existing Cornerstone Caregiving field offices on an interim basis. The Field Staffing Manager will be responsible for overseeing and managing all aspects of the daily office operations including recruiting, scheduling, and incoming calls for a period of time. The Field Staffing Manager will work directly alongside the Operating Director of the office they are assisting with. This individual will regularly manage and maintain compliance with hours of care, client and caregiver paperwork, schedules, and answering phone lines in a timely and respectful manner. This will be a remote role with the potential for in-person work based off of proximity to an existing Cornerstone Caregiving office as needed and requested.

Responsibilities

• Assume the role and responsibilities of a Staffing Manager, ensuring continuity of care in daily operations and maintaining a high level of client and caregiver support.
• Utilize Indeed to recruit, interview, and hire qualified caregivers for new and existing clients.
• Utilize AxisCare to schedule caregivers with new and existing clients and ensure appropriate coverage is met for all Cornerstone clients and caregivers.
• Facilitate onboarding of new clients and completing client assessment documents via DocuSign or in person as needed and requested.
• Provide guidance, support, and mentorship to the caregivers, promoting professional growth and maintaining a positive work environment.
• Monitor and evaluate the performance of caregivers while communicating to the Operating Director and/or existing on-site managers of any service failures from the caregivers.
• Ensure compliance with all regulatory guidelines, industry standards, and company policies and procedures.
• Communicate effectively with Cornerstone Caregiving leads, clients, their respective parties, caregivers, and referral sources via phone, email, and through a VOIP texting system, addressing any concerns or issues promptly and effectively.

Qualifications

• Strong customer service skills required.
• Ability to work independently and collaboratively in a team environment alongside the existing team members of the office.
• Strong written and verbal skills required.
• Home care experience preferred.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Compensation & Benefits

• Salaried position
• Health, vision & dental insurance available upon employment
• Phone Stipend
• Company laptop for use during business hours
• Unlimited PTO with Supervisor's approval