FIELD SPEC IV - ALS/Remote Troubleshooter

About the role

As a FIELD SPEC IV - ALS/Remote Troubleshooter, you will play a key role in delivering high-quality field services while supporting customer operations and business objectives. You will utilize your technical expertise, problem-solving skills, and operational knowledge to execute service activities safely and efficiently while maintaining strong customer relationships. This role leverages adaptability and a customer-focused approach to support field operations, troubleshoot challenges, and ensure successful execution of service activities with the highest standards of safety, quality, and operational excellence.

Responsibilities

• Demonstrate effective communication with internal and external stakeholders to support operational objectives.
• Provide technical assistance and guidance to customers and co-workers to ensure successful service execution.
• Coordinate and dispatch service technicians to customer locations in support of operational and service requirements.
• Receive customer calls, respond to service inquiries, and accurately enter job requests into Job Center.
• Troubleshoot equipment and operational issues while identifying and implementing corrective actions.
• Support field operations by occasionally traveling to customer sites to assist with service calls, troubleshooting activities, and ESP commissioning as required.
• Execute field service activities in accordance with Baker Hughes HSE policies, quality standards, and operating procedures.
• Provide technical support and expertise during installation, maintenance, troubleshooting, and service operations.
• Adapt work methods and operational approaches to address changing field conditions and customer requirements.
• Communicate effectively with customers to understand operational needs and provide timely solutions.
• Build and maintain positive customer relationships through professional service delivery and responsiveness.
• Manage and maintain truck inventory to ensure equipment, tools, and materials are available to support service delivery activities.
• Collaborate with internal teams to ensure successful planning and execution of field activities.
• Maintain accurate service documentation, operational records, and reporting requirements.
• Support continuous improvement initiatives that enhance operational efficiency, quality, and customer satisfaction.
• Promote a culture of safety, teamwork, accountability, and operational excellence.

Requirements

• High School Diploma/GED; a two-year Technical Degree is preferred.
• Relevant industry experience and product line training.
• Strong technical, analytical, and troubleshooting skills.
• Ability to adapt quickly and alternate methods of task completion when required.
• Strong customer service and relationship management skills.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Commitment to safety, quality, and operational excellence.
• Ability to travel and support operational requirements as needed.

Schedule

This role may require travel, shift work, and schedule flexibility based on customer and operational requirements.

Benefits

• Comprehensive compensation and benefits package, including career development and training opportunities.
• Medical and wellness benefits.
• Financial and retirement programs, including the Thrift Plan (401k).
• Additional voluntary benefits.
• Eligibility for bonuses subject to the terms of applicable benefit plans or policies.

Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each plan.