Field Solutions Engineer - Solar

What You Will Be Doing

• Serve as a critical bridge between Luminys products, our dealer network, and internal engineering and product teams.
• Support sales efforts, resolve complex field issues, and provide structured technical feedback to drive continuous product improvement and growth.
• Emphasize on solar powered and off-grid surveillance deployments/troubleshooting.

What Your Primary Responsibilities Will Be

• Conduct on-site dealer and customer visits to diagnose complex technical issues and troubleshoot hardware and system installations.
• Investigate and analyze root causes of product and system failures, distinguishing between installation errors, environmental factors, and manufacturing defects.
• Create detailed technical reports and feedback loops for engineering and product teams to improve product quality, reliability, and design.
• Develop and deliver technical training programs for dealers to ensure proper installation, configuration, and usage of Luminys solutions.
• Draft and maintain technical documentation, including troubleshooting guides, application notes, and best-practice manuals.
• Test, validate, and provide feedback on new product prototypes in real-world environments prior to market release.
• Support the sales team with advanced technical demonstrations, solution design assistance, and key account inquiries.

What You Will Need

• 5–10 years of experience in Field Application Engineering, Technical Support, or Technical Product Management roles.
• A strong technical background in off-grid solar power systems (required), including integration with CCTV/surveillance or IoT hardware.
• Hands-on experience with DC power systems, MPPT charge controllers, and network configuration.
• Proven ability to analyze complex technical data and clearly communicate findings to both technical and non-technical stakeholders.
• A willingness and ability to travel to customer and dealer sites as required.
• Organizational skills with the ability to manage multiple field cases and projects simultaneously.

Core Competencies

• Field Application Engineering.
• Technical Troubleshooting & Root Cause Analysis.
• Off-grid solar systems troubleshooting.
• Dealer & Partner Enablement.
• Product Feedback & Continuous Improvement.
• Cross-Functional Collaboration.
• Technical Documentation & Training.

Physical Demands

• Must be able to remain in a stationary position 50% of the time if needed.
• May be required to stand for long periods of time.
• Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine including repetitive motions.
• Constantly receiving detailed information through oral communication.
• Constantly clear vision at near and/or far distances.
• May be exposed to outdoor weather conditions and noise levels.

Why do you want to work for us?

We are proud of what we do and who we are. At Luminys, you will be surrounded by a team that is dedicated, bright, and enthusiastic about both technology and security solutions. We are always trying to find new ways to improve our methodology, our operations, and raising the bar in our industry. We are a culture built on taking care of each other, our customers, and above all else – offering a solution that works for all.

Additional Benefits

• Full benefits (medical, dental, vision, life insurance).
• Retirement contribution plan.
• Paid Time Off.
• Parental leave.
• Disneyland Day off.