Field Services Technician - Level 2

About the role

Silent-Aire, a division of Johnson Controls, is seeking a field services technician to assist and support other team members in commissioning and after-sales service. The ideal candidate must have a high school diploma or equivalent, be a registered apprentice in Electrical or HVAC, and possess a valid passport/driver’s license.

Responsibilities

• Check in with Manager after the end of each workday while in the Field
• Complete all company provided forms to the fullest extent possible during and/or at the end of each day/job
• Responsible for completing daily scheduled tasks
• Check in with client at the beginning and end of each day and obtain client signature on company provided forms where applicable
• Use Time Clocks in the plant and ADP app when in the Field to account for daily times
• Hand in paperwork at the end of each trip for processing in sequential order
• Avoid using excess materials for each job and document them properly
• Assist on job sites with other JCI/Silent-Aire Field Technicians as needed
• Answer all office emails/calls in a timely manner
• Secure parts and tools needed throughout the day for various jobs as required
• Report all warranty repairs to the Manager or Field Supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal issue
• Consult Manager or Field Supervisor in times of uncertainty
• Give training to Field Service Technician – Level 1 and support as needed
• Follow all company policies and lead by example
• Maintain all safety equipment at all times

Requirements

• Must have a high school diploma or equivalent GED certificate
• Must be a registered apprentice in Electrical or HVAC
• Must be willing to travel up to 70%
• Must have full understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution
• Must have general knowledge of HVAC and mechanical systems
• Must understand 3-phase versus single phase wiring, parallel and series circuits, Ohm's Law, and be able to use a multi-meter to read voltage, resistance values
• Must be able to read, understand, and work from mechanical drawings
• Must be able to maintain required records and prepare reports
• Must possess valid passport/driver’s license
• Must possess aptitude and communications skills related to acting independently
• Must have technical and working knowledge of internal and industry design and construction codes and standards
• Must have proven planning, organizational, problem-solving, decision-making, supplemented with a practical aptitude
• Must have experience working in Industrial, Manufacturing Facilities and/or Field environments
• Must have basic knowledge of Windows and Microsoft Office (Outlook, Word, Excel, etc.)

Preferred

• Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson
• Experience working in highly sensitive and/or mission critical facilities

Additional Details

• Must be able to drive to local job site locations
• On-call and overtime hours as needed
• Personal Protective Equipment (PPE) must be worn at all times
• Must be able to pass a DOD background check, requiring proof of US Citizenship
• Willingness to travel to customer locations (domestic and international)
• This is a safety-sensitive position
• Company uniform is required
• Good hygiene and cleanliness are required at all times