Field Services Technician

Responsibilities

• Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections, from the exterior network interface to customer premises equipment (CPE).
• Rout and secure indoor and outdoor cabling, perform wall penetrations, and mount network interface devices and optical network terminals (ONTs) as required.
• Configure and test routers, Wi-Fi systems, video and voice equipment, and connected devices to ensure optimal performance and coverage.
• Verify signal levels, service speeds, and overall service quality using approved testing tools and procedures.
• Educate customers on equipment operation, Wi-Fi optimization, and basic troubleshooting to promote a positive service experience.
• Troubleshoot and resolve connectivity issues within residential and commercial environments, including wiring faults, signal loss, and equipment failures.
• Document installation details, test results, and service activities using company systems, Microsoft 365 tools (Outlook, Excel, Teams), and technician field service applications.
• Maintain clean and professional work areas by restoring surfaces, sealing penetrations, and removing installation debris.
• Represent Vantage Point Solutions professionally when interacting with homeowners, tenants, business customers, and property managers.
• Follow company safety policies and industry best practices, including proper PPE use and safe ladder and tool operation.
• Operate company vehicles and equipment safely in compliance with company policies and traffic laws.
• Participate in on-call rotations, travel assignments, and follow-up service visits as required.

Required Qualifications

• A high school diploma or equivalent (GED).
• A valid driver’s license with an acceptable driving record.
• The ability to work in customer homes and business environments while maintaining professionalism.
• The ability to safely use ladders, hand tools, and basic power tools.
• Basic computer proficiency and the ability to use Microsoft 365 applications and mobile field service apps.

Preferred Qualifications

• Experience installing residential or commercial internet, cable, or telecommunications services.
• Familiarity with fiber drops, ONTs, routers, Wi-Fi systems, and voice/video equipment.
• Experience with in-home or business low-voltage or structured cabling.
• Customer-facing field service experience.

Work Environment

• Work performed in residential homes, apartments, and commercial/business locations.
• Extensive travel between service locations and potential multi-day travel assignments.
• Occasional outdoor work in varying weather conditions.
• Flexible hours, including evenings or weekends, based on customer and project schedules.

Physical Demands

• The ability to lift and carry up to 75 lbs. (ladders, tools, equipment).
• The ability to climb ladders and work safely at heights.
• The ability to work in confined spaces such as attics, crawlspaces, and equipment areas.
• Frequent bending, kneeling, reaching, and standing.

Compensation and Benefits

• This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

Equal Employment Opportunity

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.