Field Services Technician

About the role

Kapsch, a global technology company headquartered in Vienna, is seeking a Field Service Technician to perform advanced maintenance, troubleshooting, and repair of Intelligent Transportation System (ITS) devices and infrastructure supporting the Memphis SmartWay system.

Responsibilities

• Perform preventative and corrective maintenance on ITS systems.
• Respond to and resolve trouble tickets within required timelines.
• Diagnose and repair complex issues across multiple ITS devices.
• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment.
• Perform utility locating for fiber and power infrastructure.
• Install, upgrade, modify, and replace ITS equipment as required.
• Utilize diagnostic tools and testing equipment to troubleshoot system faults.
• Maintain accurate daily logs, labor tracking, and service records.
• Receive and manage inventory and assist with material requests.
• Support subcontractors and ensure work meets quality and specification standards.
• Assist and guide junior technicians in field operations.

Qualifications

• Associate’s degree in Electronics, Computer Science, or related field, **or** +6 years of relevant field experience (ITS or similar preferred).
• Strong troubleshooting skills in electrical, fiber optic, and network systems.
• Ability to read schematics and technical plans.
• Experience with electronic testing equipment.
• Knowledge of low‑voltage systems, networking, and wireless communications.
• Proficiency in Microsoft Windows and basic Office tools.
• Strong communication and problem‑solving skills.
• Willingness to work outdoors and on roadside locations near active traffic and elevated equipment.
• On‑call rotation (approximately one week per month) and ability to work non‑standard hours, including nights and weekends.
• Highly desired: experience with ITS/SmartWay systems, hands‑on work with CCTV, DMS, HAR, detection systems, and network infrastructure; RF or microwave communication experience; roadside or transportation system experience.
• CDL preferred or ability to obtain one (must obtain once hired).

Compensation

Competitive compensation range of $27.00–$33.00 per hour, based on experience, skills, internal equity, and market data.

Benefits

• Unlimited paid time off.
• 11 paid holidays.
• 401(k) retirement plan.
• No‑cost medical insurance option for employees, including dental and vision coverage.
• Flexible Spending Account (FSA) option.
• Opportunities to build expertise in networking, fiber optics, wireless communications, and intelligent transportation systems.
• Career growth, stability, and development within a global organization.

Schedule

• On‑call rotation approximately one week per month.
• Non‑standard hours, including nights and weekends, as needed.

Applicants must have working rights in the United States, pass a background check, and may be required to provide reasonable accommodations during the recruitment process.