Field Services Technician

Our client has an opportunity for a Field Service Technician to provide onsite technical support in Columbus, OH and surrounding areas. This role will support multiple store locations and requires consistent daily travel throughout the assigned route. The candidate shall be a self-starter with exceptional customer service proficiencies and the ability to use communication as a tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner, communicate effectively, and provide continuous quality in daily task achievements. The candidate will be self-motivated, with the capability to complete projects ahead of schedule. The candidate will support clients' IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking, and monitoring issues, providing notes and feedback, and making in-field decisions for a positive result.

Responsibilities

• Understand AC/DC and backup power concepts
• Manage triage, troubleshooting, and resolution to client scope on IT equipment
• Occasionally work at heights of 20' to 25' (lift equipment training provided)
• Document efforts, issues, and resolutions; close cases/tickets daily

Requirements

• Minimum 1+ year of IT technical support experience
• A+ CompTIA certification required
• Technical hardware experience required
• Net+ CompTIA certification is a plus
• Field service experience preferred
• Exceptional customer service and relationship-building competence
• Excellent time management and reporting skill
• Familiar with various operating systems (e.g., Windows OS, OSX, Linux/Unix)
• Experience desired in copper and fiber cabling and various terminating connectors
• Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client's level of understanding
• Insight to POS, PC, Printers, Thin Clients, AP's, Servers, and Network switch equipment
• Able to lift 25 lbs
• Must be authorized to work in the United States without the need for current or future employer sponsorship
• W2 only, no Corp to Corp

Pay

The rate for this position is up to $21.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Benefits are subject to applicable eligibility requirements. The compensation and benefits information is accurate as of the date of posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.