Field Services Tech II - Nights

Essential Job Statements

• Performs all Level I duties.
• Handles more complex technical issues and provides guidance to Level I staff.
• Affords assistance with device deployments, incident response, and advanced troubleshooting.
• Supports Service Desk ticket triage and escalation, ensuring urgent issues are prioritized.
• Participates in cross-training and mentoring of new staff.
• Identifies and escalates major incidents, initiating broader support when needed.
• Coordinates with on-call personnel and follows escalation protocols during off-hours.
• Drives between VCU Health locations as needed to provide onsite support.

Employment Qualifications

• Education: Required - High school diploma; Combination of education and experience may be considered in lieu of a degree. Education Preferred - Associate’s degree in Computer Information Systems, Business, Engineering, or related field.
• Licensure: Required - None; Certification Preferred - CompTIA A+, CompTIA Network+ certification.
• Years and Type of Required Experience: Two years of general computer installation, maintenance, and repair experience, or equivalent combination of education and experience.

Other Knowledge, Skills And Abilities

• Required: Strong recall, reasoning, problem solving, customer service, and ability to adapt to frequent change.
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