Field Services Support Specialist (EEP26412)

About the role

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

Responsibilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary.
• Provide technical support and lead problem‑solving efforts with clients, engineers, and suppliers to resolve on‑site issues.
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices.
• Track monthly warranty costs for assigned business unit and report to manager.
• Prepare and issue Service Advices for troubleshooting to clients and field engineers.
• Maintain current safety qualifications and comply with company and client safety requirements.
• Resolve supplier product failures in a timely and cost‑effective manner.
• Respond to client issues outside of standard business hours when necessary.
• Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable.
• Bring full effort to bear on tasks assigned by manager.
• Give manager best advice and earliest notice when work cannot be delivered as specified.
• Cooperate and collaborate with peers and interact cross‑organizationally as specified by manager.
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment.
• Comply with all Company policies, practices, and procedures and all regulations and laws.
• Recommend viable improvements proactively.
• Ensure effective utilization of business tools and processes.

Requirements

• Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field, or equivalent via education and/or work experience.
• 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments.
• Demonstrated knowledge of power conversion and distribution transformers.
• Demonstrated presentation skills.
• Successful working relationships with clients, suppliers, and other internal and external contacts.
• Positive personal leadership, interpersonal, organizational, administrative, and communication skills.
• Continuous improvement in areas of responsibility.
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook.
• Availability to travel domestically and internationally up to 15%, sometimes with limited notice.

Preferred Qualifications

• Master of Science in electrical, mechanical, or related engineering field.
• Proficiency in Japanese and English languages, both oral and written.
• Working knowledge of ISO 9001:2015 quality management standards.
• Experience in photovoltaic inverter power generation.

For more information, visit the TMEIC Corporation Americas website.