Field Services Support Specialist

What You’ll Do

• Manage and prioritize a high volume of maintenance work orders to ensure timely and accurate resolution of store-related issues.
• Serve as a primary point of contact for store personnel, providing facilities maintenance support and delivering exceptional customer service.
• Troubleshoot maintenance concerns, gather relevant information, and coordinate with vendors and internal partners to drive issue resolution.
• Monitor open service requests and proactively follow up on outstanding work orders to ensure service level expectations are met.
• Communicate effectively with store teams, vendors, and cross-functional partners by providing timely updates and maintaining transparency throughout the resolution process.
• Escalate urgent or complex issues as needed to minimize operational disruptions and ensure business continuity.

What We’re Looking For

• Strong written and verbal communication skills with the ability to effectively interact with store personnel, vendors, and internal business partners.
• Ability to work a flexible schedule, including support for a 24/7 operation as needed.
• Strong organizational skills with exceptional attention to detail and accuracy.
• One (1) year or more of experience in a customer service, call center, facilities support, or related environment preferred.
• Working knowledge of Microsoft Office applications, including Excel, Outlook, and Teams.
• Experience with ServiceChannel or other work order management systems is preferred.
• Strong problem-solving and decision-making skills with the ability to assess situations and determine appropriate next steps.
• Self-motivated with the ability to adapt to changing priorities and operational needs.

Schedule

Monday, Wednesday, Thursday, and Sunday from 11:00 AM to 9:00 PM.

Work Location

This is an on-site position based in the office, with eligibility for one (1) remote workday per week.