Field Service/Support Specialist

Key Responsibilities

• Collaborate with Systems Engineering, Field Technical Services (FTS), and vendors to implement and maintain technical systems that support the Lifetouch field and studio operations.
• Install, configure, and maintain studio equipment, including lighting systems, power distribution units, environmental controls, and other facility-related technologies.
• Troubleshoot and repair hardware and infrastructure issues, including cabling, electrical components, and mechanical systems.
• Provide on-site and remote technical support to ensure operational continuity and high-quality customer experiences.
• Conduct routine inspections and preventive maintenance on studio and office equipment to ensure compliance with safety and performance standards.
• Support the deployment and integration of new technologies, including studio automation tools, camera system upgrades, environmental monitoring systems, and energy-efficient upgrades.
• Maintain accurate documentation of technical procedures, equipment configurations, and service records.
• Aid in planning and executing technical projects, including studio buildouts, relocations, and infrastructure upgrades.
• Ensure compliance with safety regulations, building codes, and internal operational standards.
• Participate in cross-functional initiatives to improve technical processes and enhance field service capabilities.

Minimum Qualifications

• Technical or vocational degree in electronics, mechanical systems, facilities management, or a related field.
• 5–8 years of hands-on technical experience in field service, facilities support, or systems integration.
• Strong mechanical and electronics troubleshooting skills.
• Ability to read and interpret technical drawings, wiring diagrams, and equipment manuals.
• Excellent communication and problem-solving skills, with the ability to work independently and collaboratively.
• Proficiency with tools and diagnostic equipment used in field service and facilities maintenance.
• Familiarity with safety protocols and regulatory compliance (e.g., OSHA, NEC).

Preferred Qualifications

• Experience supporting studio environments or similar production/retail facilities.
• Experience with SAP, ServiceNow, Microsoft Office is a plus.
• Knowledge of Lifetouch operations and JCPenney Studio workflows.
• Experience with Lifetouch Camera System equipment.
• Demonstrated ability to manage multiple technical projects across distributed locations.
• Experience with building management systems (BMS), HVAC controls, or low-voltage systems.