Field Services Supervisor- South Houston

About the Role

As a Field Service Supervisor at DHL, you will arrange the movement of parcels by Air and Ground, encompassing international import and export operations. This role focuses on supervising day-to-day operations to ensure client satisfaction, adherence to company policies, and improved profitability.

Responsibilities

• Expedite daily activities of all operational functions to meet client satisfaction and company policies.
• Supervise day-to-day airport ramp operations, including loading and unloading of cargo aircraft within internal compliance regulations.
• Oversee warehouse sort operations for international import and export shipments.
• Supervise back office staff, monitor flights, update the network, and deploy contingencies as needed.
• Work closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
• Develop and manage relationships with business partners.
• Lead the development and implementation of special projects.
• Ensure the quality system is implemented and maintained within your area of responsibility.
• Manage Key Performance Indicators (KPIs) and cost levels.
• Assist in annual budget preparation.
• Provide technical product assistance to staff and advise on changes to company policies and goals.
• Supervise a unionized workforce of 8-12 staff, including hiring, coaching, training, and performance management.
• Assign work, set completion dates, review work, and manage performance in line with organizational policies.
• Set objectives and deliver results with a short-term, operational focus.
• Recommend process improvements and develop solutions for operational issues.
• Maintain steady workflow, productivity, and service standards while resolving operational problems.
• Use MS Office products (especially Excel and Outlook) extensively in daily activities.
• Provide guidance, training, and motivation to exceed standards and achieve best-in-class results.
• Contribute to hiring, firing, layoff, promotion, reward, and other personnel decisions.

Requirements

• Complete understanding and application of principles, theories, and concepts in logistics or related business area.
• Advanced understanding of specific aspects of work supervised and practical application to problems.
• Knowledge of fundamental concepts, practices, and procedures for quality and productivity improvements, training, budgeting, and cost control.
• General understanding of basic supervisory approaches for work direction, motivation, and disciplinary action.
• BS/BA degree and 2 years’ experience in a related field, including at least one year of supervisory experience.
• Professional certification may be required in some areas.
• Valid Driver's License and a Motor Vehicle Record that meets DHL’s Driving Privileges standards.
• Must be 18 years or older.
• Excellent customer service skills.
• Must pass pre-employment background, drug, and medical physical screening.

Physical Requirements

• Must be able to lift up to seventy (70) lbs occasionally.
• Must be able to lift forty (40) lbs frequently.
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.

Benefits

• Competitive pay.
• Bonus and incentive programs.
• Retirement savings with 401K and company match.
• Medical, dental, vision, and well-being programs.
• Tuition reimbursement.
• Generous paid time off and paid leave.
• Employee discount program.
• Employee Assistance & Work Life Program.
• Outstanding training opportunities.