Field Services Supervisor II DL

Key Responsibilities

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervises warehouse sort operations processing international import and export shipments
• Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Charged with developing and managing relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensures quality system is implemented and maintained within area of responsibility
• Manages Key Performance Indicators and cost levels
• Aids in annual budget preparation
• Provides technical product assistance to staff
• Advises staff of changes to company policies and goals
• Sets objectives and delivers results with a short-term, operational focus
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Maintains steady workflow and productivity, meeting service/productivity standards, and resolves operational problems and handles disturbances
• Assigns and checks work
• Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
• Provides guidance and training
• Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Skills & Qualifications

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Typically requires BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must be 18 years old
• Excellent customer service skills

Physical Requirements

• Must be able to lift up to seventy (70) lbs occasionally
• Must be able to lift forty (40) lbs frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly