Field Services Supervisor II DL

About the Role

We have an immediate career opportunity for a qualified Field Service Supervisor. The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.

Responsibilities

• Expedite the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company.
• Supervise day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers.
• Supervise warehouse sort operations processing international import and export shipments.
• Supervise back office staff, responsible for monitoring flights, communicating and updating the network, and ensuring contingencies are deployed when necessary.
• Work closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
• Develop and manage relationships with Business Partners.
• Responsible for development and implementation of special projects.
• Ensure quality system is implemented and maintained within area of responsibility.
• Manage Key Performance Indicators and cost levels.
• Assist in annual budget preparation.
• Provide technical product assistance to staff.
• Advise staff of changes to company policies and goals.
• Supervise a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff.
• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
• Set objectives and deliver results with a short-term, operational focus.
• Recommend process improvements for area; identify, define, and develop solutions to issues and problems that are not immediately evident in existing systems.
• Focus on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances.
• Assign and check work.
• Heavy use of MS Office products in day-to-day activities (in particular Excel and Outlook).
• Provide guidance and training.
• Motivate self and others to exceed standards and achieve extraordinary results, striving for best in class.
• Provide input to hiring, firing, layoff, promotion, reward, and other decisions.

Requirements

• Complete understanding and wide application of principles, theories, and concepts in function or business area.
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
• Knowledge and effective use of fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.
• General understanding of basic supervisory approaches for work direction, motivation, and disciplinary action.
• Typically requires BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience.
• Professional certification required in some areas.
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards.
• Must be 18 years old.
• Excellent customer service skills.
• Candidate must pass pre-employment background, drug, and medical physical screening.

Physical Requirements

• Must be able to lift up to seventy (70) lbs occasionally.
• Must be able to lift forty (40) lbs frequently.
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.

Benefits

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities