Field Services Supervisor

About the role

Supervisor Field Services oversees and manages a team or individual to ensure they are performing effectively and safely in their role. They build a safety-focused culture, sustain and retain employees, and manage workflow.

Responsibilities

• Manage workflow
• Oversee team's workflow, build job plans, and resolve issues before dispatching crews.
• Debrief with crews on completed and ongoing jobs, identify gaps, and work solutions with clients and management.
• Define goals, communicate objectives, and monitor team performance.
• Train new hires, ensuring they understand their roles and receive necessary guidance.
• Ensure new hires attend safety orientation and explain company policies or job duties.
• Partner with HR and senior management to report team and individual performance.
• Evaluate each team member, recording punctuality, performance, professionalism, disciplinary issues, adherence to policies, and more.
• Develop and administer performance improvement plans, share changes with teams, and evaluate performance.
• Resolve and assist with employee issues and disputes using active listening skills.
• Conduct scheduled and surprise inspections, ensuring team understands Stop Work Authority actions and safety compliance.

Requirements

• High School Diploma/GED
• Minimum 2 years of pumping unit experience
• Minimum 2 years supervisory experience
• Proficient in Microsoft Office products
• Knowledge of equipment safety, maintenance, and storage
• Ability to lift up to 40 lbs.
• Subject to weekends and holidays
• Clean driving record
• Fluent in English
• Physical demands: standing, sitting, pushing, pulling, lifting, stretching, bending, working in extreme heat and cold

Qualifications

• Passion for maintaining employee health and safety
• Strong interpersonal, analytical, and communication skills
• Effective teamwork and customer service skills
• Results-driven mentality and a sense of urgency
• Professionalism and positive attitude

Skills

• Leadership and management skills
• Active listening and conflict resolution
• Safety awareness and compliance
• Performance evaluation and improvement

Benefits

N/A

Pay

N/A

Schedule

N/A