Field Services Supervisor

Alpine Specialty Services has served the Greater Seattle and Puget Sound area since 1969, offering carpet, area rug, upholstery, air duct, dryer vent, and power washing services. The Field Service Supervisor supports technicians, develops employees, maintains quality, and helps deliver a great customer experience.

Responsibilities

• Provide day‑to‑day supervision and support for field technicians.
• Spend significant time in the field observing jobs and coaching employees.
• Reinforce expectations for quality, productivity, customer service, and sales.
• Review technician performance, including production, upsells, callbacks, and redos.
• Conduct regular coaching and performance conversations.
• Help technicians improve their skills and advance within the company.
• Identify performance concerns and work with leadership on appropriate next steps.
• Perform quality checks and ensure service standards are consistently followed.
• Respond to escalated customer concerns and help resolve issues.
• Support technician onboarding, training, and ride‑alongs.
• Determine when new technicians are prepared to work independently.
• Lead the 7:00 AM Monday‑through‑Thursday team huddle.
• Monitor proper ServiceTitan usage and required job documentation.
• Support truck, equipment, and vehicle inspection standards.
• Follow up on driver‑safety concerns.
• Help ensure technicians are prepared for upcoming jobs and schedules.

Requirements

• Previous experience supervising, leading, or coaching employees.
• Strong people‑management and communication skills.
• Ability to give clear feedback and hold employees accountable.
• Comfortable working directly with field employees in a performance‑driven environment.
• Strong customer service and problem‑solving abilities.
• Ability to recognize quality issues and coach toward improvement.
• Organized with strong follow‑through.
• Comfortable using performance results to guide employee coaching.
• Willingness to spend significant time at customer job sites.
• Valid Washington driver’s license with an insurable driving record.
• Ability to report to the Mountlake Terrace shop by 7:00 AM.
• Experience in HVAC, plumbing, restoration, cleaning, pest control, landscaping, or another field‑service environment is helpful but not required.
• Experience with ServiceTitan, FieldEdge, Jobber, or similar field‑service software is a plus.

Pay

$33.00 per hour, plus performance‑based bonuses. Expected total annual compensation: $75,000‑$90,000 based on performance.

Benefits

• Company vehicle for job‑site travel.
• Medical, dental, and vision insurance.
• Paid vacation and holidays.
• Retirement plan with company match.
• Paid IICRC and NADCA certifications.
• Employee discounts.
• Company events and employee recognition programs.
• Free on‑site workout room and game room.
• Drinks and snacks stocked daily.

Schedule

Monday through Friday, 7:00 AM start; most evenings at home.