Field Services Representative

About the role

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status—including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Responsibilities

• Installs, removes, and maintains meters, remote reading devices and various protective devices at the service location.
• Receives and processes work orders and email using a tablet or computer.
• Safely and effectively operates, maintains, monitors, and/or controls service department equipment in accordance with departmental processes.
• Operates and inspects customer service lines, metering devices and appurtenances.
• Operates and maintains an assigned vehicle in accordance with all safety and maintenance processes, procedures and guidelines.
• Elevates and reports unusual conditions in the distribution system to the supervisor.
• Responds to customer water service inquiries.
• Meets with customer and resolves issues as needed, including performing service leak checks, pressure checks, reading meters and other tasks as needed.
• Posts termination and other customer notices in accordance with departmental policies and procedures.
• Locates, operates, closes, and/or blocks curb stops and valves to terminate service for delinquent customer accounts.
• Performs all activities in accordance with the proper use and maintenance of tools, instruments, and meter cleaning and test equipment.
• Assists with other tasks or projects as assigned.

Requirements

• High school diploma or GED
• Valid US Driver’s license
• Meet the physical requirements for the position
• Must be available for emergency work after regular working hours, weekends, holidays and for scheduled overtime

Qualifications

• Ability to use a tablet or computer to receive and process work assignments
• Excellent written and verbal communications skills with the ability to communicate effectively (clearly, concisely and professionally) with customers
• Strong customer service skills
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment
• Must hold an OEPA Class I Distribution License or obtain one within the time frame specified in bargaining unit agreement

Working Conditions / Physical Demands

• May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and/or poor ventilation atmospheric conditions
• Must be able to lift and carry up to 75 lbs
• See, hear, talk, and perform tasks requiring manual dexterity
• Operate standard office equipment
• Working conditions include travel to work sites of Essential Utilities and/or other customers
• Must be available for emergency work after regular working hours and weekends and for scheduled overtime

Employees hired or entering the bargaining unit will initially receive a $3.00/hr less than the applicable rate for all positions held or worked. The reduced starting wage shall be increased by $1.00/hr each year until the employee is paid the full wage rate. Existing union employees who bid on this position will have their pay rates determined by the provisions of the collective bargaining agreement that is in effect as of the date of this posting.