Field Services Officer

About the role

This position serves as the primary contact for the university in providing parking information and directions to campus constituents in the field. This may include services such as welcoming individuals to the campus, providing parking assistance, battery jumps, locating lost vehicles, providing directions and pay station or park mobile application assistance. In addition, protects the fiscal integrity of the Parking Program and promotes the safe operation of the parking facilities through the issuance of parking citations to vehicles parked in violation of State Law or campus parking regulations.

Responsibilities

• Patrols the campus parking areas on foot or in a vehicle for the purpose of issuing citations to vehicles parked in violation of the California Vehicle Code, Education Code, or applicable CSULB parking regulations.
• Utilizes handheld devices and LPR (License Plate Recognition) equipment to issue citations, locate habitual offender "bootable" vehicles, provide visual deterrence by presence patrolling the lots, and report out service parking permit machines and equipment to Parking Manger and UPD dispatch.
• Provides parking assistance, battery jumps, locating lost vehicles, and providing directions and pay station or park mobile application assistance.
• Directs vehicle and pedestrian traffic during impacted times of the year.
• Provides assistance in the operation of special event parking.

Requirements

The ideal candidate must demonstrate the ability to write at an appropriate level for classification, along with strong communication and interpersonal skills to effectively and positively engage with all segments of the campus community. They should possess the physical capability to independently lift and move various barricades and parking control devices, as well as the ability to quickly and objectively analyze situations to determine appropriate courses of action. A commitment to maintaining a safe work environment and interacting with the University community in a professional and civil manner is essential. Additionally, the candidate should be knowledgeable in the operation of technical equipment, including pick-up trucks, permit dispenser machines, and alternative transportation vehicles such as electric carts. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Qualifications

• Equivalent to a high school diploma and six months of related experience required.
• Must be 18 years of age, possess a valid Class C California Driver's License, and operate a pickup truck.
• Must be eligible to qualify for a State of California Defensive Driver's Certificate, which requires producing a copy of a current Department of Motor Vehicle driving record printout.

Skills

The ideal candidate must demonstrate the ability to write at an appropriate level for classification, along with strong communication and interpersonal skills to effectively and positively engage with all segments of the campus community. They should possess the physical capability to independently lift and move various barricades and parking control devices, as well as the ability to quickly and objectively analyze situations to determine appropriate courses of action. A commitment to maintaining a safe work environment and interacting with the University community in a professional and civil manner is essential. Additionally, the candidate should be knowledgeable in the operation of technical equipment, including pick-up trucks, permit dispenser machines, and alternative transportation vehicles such as electric carts. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being. To Be Eligible For Full Benefits, Employees Must Be Appointed At Least Half-time (.50 FTE) With An Appointment Lasting More Than Six Months And One Day. Benefits Eligibility And Offerings May Vary Based On Appointment Type, Classification, And Applicable Collective Bargaining Agreement. Eligible Employees May Have Access To a Comprehensive Benefits Package That Can Include: Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual. Health Coverage: A variety of medical, dental, and vision plans. Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans. Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit. Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families. Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance. Candidates are encouraged to review the appropriate CSU Employee Benefits Summary for details specific to their position. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.

Pay

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: The hiring range for this position is $3,461 (Step 1) - $4,056 (Step 9) per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,461 (Step 1) - $5,043 (Step 20) per month.

Schedule

Department Parking Administration Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.