Field Services Manager

Duties

• Assist clients and team members with planning and implementing maintenance projects ranging from recurring small projects to large scale multi-contractor projects.
• Partner with contractors and clients to formulate and solicit bids for jobs and contracts.
• Oversee and direct maintenance personnel, equipment installation, facilities equipment repair, and preventative maintenance programs.
• Identify and resolve maintenance, materials, supplies, and staffing problems.
• Maintain, update, and plan the schedule, including assigning tasks to staff and hiring subcontractors.
• Communicate maintenance schedules to internal and external stakeholders.
• Review, evaluate, and prioritize requests for maintenance.
• Prepare and submit proposals for completion by internal maintenance team members.
• Process contractor and vendor invoices and issue payments in a timely manner.
• Report on activities, budget, supplies, and planned projects.
• Communicate any budgetary adjustments in revenue or expense to branch leadership.
• Maintain thorough communication with community managers, clients, vendors and branch leadership.
• Review and oversee financial performance for the department.
• Complete weekly billing process and respond to billing inquiries.
• Submit reporting as needed, including weekly materials and labor revenue to budget, tech efficiency and business updates.
• Maintain a filing system to organize all technician’s receipts and paperwork.
• Communicate with various departments to ensure that fleet vehicles are maintained and are operating properly.

Requirements

• 2+ years of leadership experience in residential maintenance or residential construction.
• Customer service driven, team oriented.
• Excellent communication skills (written and spoken).
• Excellent project management skills, meeting time sensitive deadlines, and prioritizing tasks.
• Ability to communicate with stakeholders and teams in the field.
• Knowledge of safety and security procedure and conflict resolution techniques.
• Ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.