Field Services Lead - Cedar Rapids, IA

Job Summary

Join the Future of Connectivity with Metronet! As a Field Services Lead in Cedar Rapids, IA, you will ensure efficient and timely completion of customer fulfillment requests for installation and repair. This role involves assisting the field operations supervisor with work shift scheduling, determining needs for equipment and supplies, and completing site surveys for complex installations.

Essential Job Functions

• Perform installations for video, voice, and Internet services for single, multi-family dwellings, and/or commercial buildings, including all necessary wiring (interior and exterior) and hardware.
• Install additional outlets, install or remove converters for all broadband services offered by system; connect various options available with customer's equipment (PIP, gaming devices, A/B switch, telephone handsets, caller id devices, etc.).
• Provide customer education on features and use of services, channel lineups, proper equipment usage; promote additional Metronet services, and accessing help online.
• Assists customers with set up of e-mail accounts and home networking devices.
• Help field technicians as needed with complex installations, disconnects, and service changes.
• Aid in field training for new and existing technicians.
• Serve as a customer advocate and ensures customer concerns are addressed with a positive experience and outcome for the customer.
• Perform routine troubleshooting for service affecting issues with service drops and customer premise equipment.
• Truss and/or replace damaged aerial/underground plant.
• Use optical power meters, OTDR’s and, other optical test equipment.
• Use of Telephony test equipment butt set, noise meters, VOM etc.
• Splice aerial/underground fiber cable and equipment to restore cable plant to system specifications.
• Repair and/or replace damaged aerial/underground plant.

Qualifications and Requirements

• High School Diploma or GED.
• 1-2 years of experience in the telecom industry.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75lbs including ladder.
• Able to operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

Additional Job Requirements

• Must be detail oriented and able to meet deadlines as well as handle confidential information.
• Able to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Must be neat with self as well as with equipment/company vehicle, and conduct self in a respectable, responsible and courteous manner.
• On call hours: will be available to perform tasks, responsibilities or special assignments required by the system during non-business hours.
• Maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.

Total Rewards

• 80% of Medical premiums paid for by the company.
• Company-paid Disability and Life insurance.
• EAP (Employee Assistance Program).
• 401(k) company match dollar for dollar up to 6%.
• Equipment and resources provided on day one.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in our serviceable area.
• And more!

Job Specific Perks

• Company-paid logo attire/uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.