Field services engineer - Mobile device and Deskside Support

Location: Fort Mill, South Carolina. Applicants must be authorized to work in the US without sponsorship; this role is not able to offer visa transfer or sponsorship now or in the future.

About the Role

We are seeking a Field Services Engineer with 4–7 years of hands-on experience in deskside support and enterprise mobility services. The ideal candidate will provide onsite and remote support for Windows endpoints and mobile devices, including iPhones, Android smartphones, iPads, and other Intune-managed devices. This role requires strong troubleshooting skills, expertise in Microsoft Intune and mobile device management (MDM), and the ability to deliver exceptional end-user support across office and operational environments.

Responsibilities

• Provide hands-on deskside and mobility support for Windows laptops/desktops, iPhones, Android devices, iPads, and other corporate-managed endpoints, including break/fix, device setup, deployment, and replacement activities.
• Manage and support Microsoft Intune for mobile device enrollment, application deployment, compliance enforcement, security policies, and device lifecycle management.
• Troubleshoot and resolve issues related to mobile devices, email synchronization, Microsoft 365 applications, VPN connectivity, authentication, mobile applications, and device compliance policies.
• Monitor and manage incident and service request queues through ITSM tools, ensuring timely resolution and adherence to SLA commitments.
• Perform device provisioning, user onboarding/offboarding, data migration, and asset management activities for both desktop and mobile platforms.
• Create and maintain SOPs, runbooks, knowledge articles, and user support documentation related to desktop and mobile support processes.
• Utilize endpoint management and monitoring tools such as Microsoft Intune, SCCM/MECM, Nexthink, and IT asset management platforms to improve support efficiency and endpoint visibility.
• Apply strong Windows troubleshooting, mobile OS diagnostics (iOS/iPadOS/Android), and basic network troubleshooting skills to quickly restore user productivity and minimize downtime.

Skills

• Desktop Support - Field services: 3–5 years of experience in Windows 11 support, laptop/desktop hardware troubleshooting, printer support (Expert).
• Mobile Device Support (Intune, iOS & Android): 3–5 years of experience in mobile device enrollment, lifecycle management, compliance, Intune, ABM, JAMF (Expert).
• Audio Visual Devices: 1–2 years of experience in Cisco VC devices troubleshooting, telephony (Basic Knowledge).
• Networking / WiFi: 1–2 years of experience troubleshooting network/WiFi issues (Basic Knowledge).

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Eligibility for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans