Field Services Engineer
Netradyne · Sacramento, CA · 2 mo ago
RemoteRemoteEngineering$67k/yrFull-time
Essential Functions
- Train and assist customers (internal and external) with proper installation practices, including the use of all related products and services
- Provide Project and Implementation Management Services for Mid-Market and Enterprise level Customer Implementations
- Provide Train-the-Trainer Services
- Provide Installation Services as required
- Provide Technical Expertise for the Installation of 12v Netradyne Safety systems
- Promote Best Practices and Standard Operating Procedures for vehicle specific installation services
- Oversee 3rd Party Installation Service Providers during assigned projects
- Provide professional project management and sales support for assigned projects
- Maintain professional customer service, frequent contact, and follow-up throughout the implementation
- Contribute to the development of technical documentation, standard operating procedures, troubleshooting guides, and online support content related to vehicle-specific installation processes and procedures
- Track and escalate all installation-related blockers to facilitate issue resolution
Qualifications
- Proficient and Expert Knowledge of 12 & 24v vehicle systems
- Improved Knowledge of Vehicle Mounted Cameras, Monitors, Sensors
- Detailed Vehicle Knowledge of Wiring and Installation Procedures
- Impeccable Troubleshooting and Alternative Installation Service Management
- Able to Provide Efficient and Creative Training and Implementation Instruction
- Deep Knowledge of the Transportation Industry and In-Cab Product Services
- Vehicle Telematics (including RP12226, J1939 & OBDII)
Nice to Have
- PMP certification
- Six Sigma (Yellow, Green, Black Belt) certification
- Other industry certifications
- Knowledge of NHTSA requirements
Education
- Bachelor's degree in technical discipline
Compensation Package
- Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
- Generous PTO and Sick Leave
- 401(K) with generous company match
- Disability, Life Insurance and Ancillary Benefits