Field Services Engineer

We need to output HTML fragment with sections: About the role? Actually the posting includes "Position Summary" and "Position Requirements", "Technical Requirements", "Preferred Skills", "Working Conditions". Also there is "About ECI" repeated twice; we should not repeat job title heading. We need to include sections only when there is real specific content. Use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. Remove boilerplate, duplicated lines, application instructions, etc. We need to preserve all substantive information. Let's parse content. First paragraph: "About ECI ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world." Then "Position Summary The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily onsite in the clients environment and also through remote resources thus requiring the highest level of presentation, communication and professionalism." Then "Position Requirements College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 1-3 years of end user support Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Willingness to learn Highly self-motivated and directed, in a fast-paced team environment Sharp attention to detail with proven analytical and problem-solving abilities. Effective time management in working on internal tasks as well as with external vendors Possible long-term singular client engagement" Then "Technical Requirements Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls Reinstalling and troubleshooting of operating systems and applications Microsoft Windows 7/8/10, Microsoft Office 2010-2019 Android/iOS configuration, troubleshooting and potential integration with MDM solutions Basic experience with public cloud technologies with an emphasis on Office 365 Familiar with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Antimalware, Software Firewall, Web Filtering) Experience with hardware troubleshooting (desktop/laptop, printer, mobile device) Ability to perform patching and maintenance of systems" Then "Preferred Skills Financial industry experience (Hedge Funds Private Equity, FoF) Experience with Managed Service Providers Experience with Market Data vendors like Bloomberg, Reuters, Factset Experience with Microsoft Server 2008R2-2016 Basic knowledge of e-mail and spam troubleshooting Understanding of IaaS, VDI and backup technologies Experience with virtualization software such as VMWare vSphere or Hyper-V Administering Active Directory Users/Exchange mailboxes Technical certifications preferred Basic understanding of desktop imaging platforms" Then "Working Conditions Ability to work in an independent environment with moderate supervision Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers) Overtime may be required to meet project deadlines (including late nights and weekends) Ability to travel for business and work beyond normal business hours when necessary Ability to be flexible and successfully respond to multiple work pressures Sitting for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components Lifting and transporting of moderately heavy objects, such as computers and peripherals" Then repeated "About ECI ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally. ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!" We need to remove duplicated lines and boilerplate. The repeated "About ECI" appears twice; we should keep only one instance of substantive content about ECI. The second one is similar but adds some extra details: "leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally. ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!" We need to preserve all substantive information, not invent or summarize away detail. So we need to combine both About ECI paragraphs, removing duplication but preserving unique info. The first paragraph: "ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world." Second paragraph: "ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally. ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!" We need to keep both, but avoid duplication. They are not identical; they have overlapping but distinct info. So we can combine into a single About ECI paragraph that includes all points. However we must not invent or summarize away detail; we can combine sentences but must keep all details. That's okay as long as we don't lose any detail. We'll produce a paragraph that includes all statements. Now sections: We need headings for sections that have real specific content. Likely sections: About the role? Actually we have Position Summary (could be "About the role" or "Position Summary"). The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can use other headings if appropriate? Probably we should map content to those headings. Let's see: - Position Summary: could be "About the role" or "Position Summary". Use "About the role" as heading. - Position Requirements: could be "Requirements" or "Qualifications". Use "Requirements". - Technical Requirements: could be "Skills" or "Technical Requirements". Use "Skills". - Preferred Skills: could be "Preferred Skills" maybe under "Skills" as well, but we could have separate "Preferred Skills" heading if we want. The instruction says prefer a few substantive sections over many thin ones. So we could combine Requirements and Technical Requirements into one "Requirements" section? But they are distinct: Position Requirements (education, experience, soft skills) and Technical Requirements (hard skills). Could combine under "Requirements" with sublists? But we need to use

  • for any list. Could have two
    under same heading? Might be okay. However we need to follow instruction: use

    for section headings. It didn't forbid multiple

    under same heading. We'll decide. We also have Working Conditions: could be "Schedule" or "Working Conditions". Not in examples but we can use "Working Conditions" as heading if there is real content. The examples list included Benefits, Pay, Schedule. But we can still use other headings? The instruction: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The "e.g." suggests those are examples, not exclusive. So we can use other headings like Working Conditions. We also have About ECI: could be "About the company" but not in examples. Could be omitted? The instruction says include a section ONLY when the posting has real, specific content for it. The posting has About ECI content. So we should include a section for that. Could use "About ECI" as heading. Thus sections: About ECI, About the role (Position Summary), Requirements (combining Position Requirements and Technical Requirements?), Skills (Preferred Skills?), Working Conditions. But we need to avoid thin sections. Let's think: If we combine Position Requirements and Technical Requirements into one "Requirements" section, we can have two lists: one for "Education & Experience" and one for "Technical Skills". But we need to preserve all detail; we can just make a single list with all items. That would be okay. Preferred Skills could be part of Requirements as well, but they are "Preferred". Could keep separate "Preferred Skills" section. Working Conditions separate. Thus final sections: - About ECI (paragraph) - About the role (Position Summary) (paragraph) - Requirements (list) - Preferred Skills (list) - Working Conditions (list) We must not include Benefits, Pay, Schedule unless present. Not present. Now we need to format lists: each item as

    . Ensure we preserve all details exactly as in posting, but we can split into separate items logically. Let's extract items. Position Requirements list: - College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 1-3 years of end user support - Exceptional written and oral communication skills - Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills - Willingness to learn - Highly self-motivated and directed, in a fast-paced team environment - Sharp attention to detail with proven analytical and problem-solving abilities - Effective time management in working on internal tasks as well as with external vendors - Possible long-term singular client engagement Technical Requirements list: - Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients - Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls - Reinstalling and troubleshooting of operating systems and applications - Microsoft Windows 7/8/10, Microsoft Office 2010-2019 - Android/iOS configuration, troubleshooting and potential integration with MDM solutions - Basic experience with public cloud technologies with an emphasis on Office 365 - Familiar with cyber-security concepts (Multi