Field Services Engineer

About ECI

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.

More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

Position Summary

The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily onsite in the clients environment and also through remote resources thus requiring the highest level of presentation, communication and professionalism.

Position Requirements

• College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 1-3 years of end user support
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Willingness to learn
• Highly self-motivated and directed, in a fast-paced team environment
• Sharp attention to detail with proven analytical and problem-solving abilities
• Effective time management in working on internal tasks as well as with external vendors
• Possible long-term singular client engagement

Technical Requirements

• Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients
• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
• Reinstalling and troubleshooting of operating systems and applications
• Microsoft Windows 7/8/10, Microsoft Office 2010-2019
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions
• Basic experience with public cloud technologies with an emphasis on Office 365
• Familiar with cyber-security concepts (Multi-Factor Authentication, Antivirus/Antimalware, Software Firewall, Web Filtering)
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Ability to perform patching and maintenance of systems

Preferred Skills

• Financial industry experience (Hedge Funds Private Equity, FoF)
• Experience with Managed Service Providers
• Experience with Market Data vendors like Bloomberg, Reuters, Factset
• Experience with Microsoft Server 2008R2-2016
• Basic knowledge of e-mail and spam troubleshooting
• Understanding of IaaS, VDI and backup technologies
• Experience with virtualization software such as VMWare vSphere or Hyper-V
• Administering Active Directory Users/Exchange mailboxes

Technical Certifications Preferred

• Basic understanding of desktop imaging platforms

Working Conditions

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals