Field Services Engineer 1

About the role

Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud. We are currently seeking a Field Service Engineer (FSE) I to join our team. This individual has the primary responsibility of ensuring that the users of Rapiscan equipment are satisfied with its performance. This position requires basic troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. In this position you can expect up to 75% travel (International and Domestic). It is not uncommon to incur work days in excess of 8 hours and on occasion work weekends. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. Potential for long term overseas deployments / assignments may apply. Other duties as required or directed. The selected candidate must reside in the Chicagoland area.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as directed by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time.
• Maintain and carry Field Service Tool Set.
• Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phones and laptops and be on call as required.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to: Report all accidents and safety incidents.
• Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customers and manage all work at the system location; know what to do in an emergency.
• Ability to complete all training courses within a timely manner with stated passing grades.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
• Technical degree or demonstrable mechanical ability and knowledge.
• Previous experience / military training may be substituted for the Technical Degree.
• Basic knowledge / skills of Analog, Digital, and Mechanical systems.
• 3 years experience in field service environment, x‑ray industry highly desired.
• Networking hardware and software literacy.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong technical written and verbal communication skills.
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Oracle workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions within position parameters based upon the company’s guidelines.
• Able to work on call rotation and work off hours as needed.
• Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds on a daily basis.
• Able to work outside in inclement weather as needed.
• Must possess a valid driver’s license.
• Must have and maintain reliable transportation for travel under 300 miles roundtrip.

Schedule

• Up to 75% travel (International and Domestic).
• Work days often exceed 8 hours; occasional weekend work.
• On‑call rotation and off‑hours work as needed.
• Ability to obtain site passes, clearances and visas as required.
• Maintain valid passport and credit card to support business travel.
• Understand and comply with company travel policy.
• Ability to pass company and government background checks and maintain good standing.

Pay

Pay may range from $36.00 to $38.00 per hour. The pay range above represents annual base salary only; final compensation will be determined based on job level, geographic location, date of hire, experience, job‑related knowledge and skills, education, and market/business considerations. Base salary is one component of your total rewards package. You may be eligible for long‑term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).

Benefits

OSI offers comprehensive benefits including various health plan options, access to a 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs, and an array of voluntary benefits. Paid time off is provided for vacation, holidays, bereavement, and jury duty. Full‑time salaried employees are entitled to flexible time‑off.