Field Services Admin Asst (ED-203) (3843)

About the Role

Responsible for initiating and coordinating the clerical and administrative functions required for the effective implementation of administrative policies and procedures for the Field Service group. Stay abreast of all field job activities and coordinate repetitive field activity to ensure consistency. Must be comfortable working unsupervised most of the time.

Responsibilities

• Assists Regional Field Service Manager in tech scheduling
• Stays informed of all field job activity
• Coordinates repetitive field activity to ensure consistency
• Performs necessary tasks required for maintaining adequate Parts Inventory with regards to work orders
• Creates and receives purchase orders related to work orders
• Reports on problems or issues to Regional Field Service Manager and/or BU Manager
• Responsible for opening and closing work orders, reviewing, and ensuring that invoices are sent to the customer or EDI team for portal submission
• Time Entry – Time Adjustments
• Payroll Reconciliation
• Vouchering invoices for the BU when necessary
• Promotes positive and professional relationships with all company personnel and between its divisions
• Performs other duties as assigned

Requirements

• Minimum of 1 year of previous administrative experience, preferably in a service department
• High School Diploma or equivalent
• Mechanical background or knowledge preferred
• Working knowledge of the responsibilities of the position and how the role contributes to the achievement of departmental and organizational objectives
• Ability to consistently meet established performance goals and business objectives
• Knowledge of and commitment to complying with Company policies, procedures, and applicable regulations
• Valid driver's license and proof of insurance, if required for the position
• Strong verbal communication skills, including professional telephone etiquette
• Ability to work a flexible schedule, including evenings and weekends, as business needs require
• Keyboarding proficiency of at least 25 words per minute
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, and the ability to learn other business systems as required
• Ability to work independently with minimal supervision while demonstrating reliability, accountability, and sound judgment
• Strong interpersonal skills with the ability to establish and maintain positive working relationships with customers, vendors, and coworkers
• Ability to maintain a professional appearance and represent the Company in a courteous and professional manner
• Commitment to maintaining a clean, organized, and safe work environment
• Ability to operate standard office equipment, including multi-line telephone systems, copiers, printers, scanners, and other office technology
• Strong attention to detail with a high level of accuracy in completing work assignments
• Ability to prioritize tasks, manage multiple responsibilities, and remain composed under pressure in a fast-paced environment
• Knowledge of and adherence to all Company safety policies, procedures, and regulatory requirements
• Commitment to protecting Company assets, confidential information, and business interests through ethical and responsible conduct

Schedule

Typical hours of work are Monday through Friday, 8 a.m. to 5 p.m., with weekend hours as necessary.

Working Conditions and Physical Demands

Office work.