Field Service Truck Technician

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, focusing on sales, parts, and service for various Caterpillar equipment types.

Responsibilities

• Works in a neat and orderly manner, maintaining a safe work environment and focusing on safety while performing tasks.
• Proficiently and accurately performs maintenance, diagnoses, and repairs on truck equipment.
• Applies specific failure analysis techniques and procedures to determine the root cause of failures and communicates this information to customers and office personnel.
• Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same.
• Writes full reports on findings from field service events, providing clear, concise information.
• Communicates effectively and professionally with customers regarding the status of their maintenance and/or repairs.
• Willing to work overtime as required and available for after-hours calls as needed.

Qualifications

• At least 21 years old.
• Valid, active driver’s license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to: Road Test, Background check, MVR, DOT Physical, Drug Screen.
• Must not be disqualified to drive a CMV under 49 CFR391.15.
• Knowledge of School Bus systems and Cummins engines.
• Strong technical/mechanical ability.
• Basic knowledge of Microsoft Office Software.
• High level of responsiveness and proactive attitude to problem solving.
• Able to work with very little supervision.
• Commitment to quality and attention to detail.
• Excellent written and oral communication skills.

Skills

• Technical Degree or Certification.
• CDL License (not required).

Benefits

• Full benefits package including competitive compensation, technician tool allowances, medical, vision, and dental coverage, wellness programs, paid holidays, and more.
• Individual bonus opportunities.
• 401k plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short and long term disability.
• Group life insurance.
• Personal time off.
• Paid holidays.
• Paid sick leave.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.