Field Service Truck Technician

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, focusing on sales, parts, and service for various Caterpillar equipment types.

Responsibilities

• Works in a neat and orderly manner, maintaining a safe work environment and focusing on safety while performing tasks.
• Proficiently and accurately performs maintenance, diagnoses, and repairs on school buses and Cummins engines.
• Applies specific failure analysis techniques and procedures to determine root causes of failures and communicates findings to customers and office personnel.
• Cares for and maintains customer machines/equipment to the highest standards, ensuring co-workers adhere to these standards.
• Writes full reports on findings from field service events, providing clear and concise information.
• Communicates effectively and professionally with customers regarding the status of their maintenance and/or repairs.
• Willing to work overtime as required and available for after-hours calls as needed.
• Must be able to obtain a CDL license if required.

Additional Responsibilities

• Participates in required safety programs and works in a safe manner.
• Performs additional duties as assigned by manager.

Qualifications

• At least 21 years old.
• Valid, active driver’s license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to: Road Test, Background check, MVR, DOT Physical, Drug Screen.
• Technical knowledge of school bus systems and diesel engine knowledge (preferably Cummins Medium Duty).
• Strong technical/mechanical ability.
• Basic knowledge of Microsoft Office Software.
• High level of responsiveness and proactive attitude to problem-solving.
• Commitment to quality and attention to detail.
• Excellent written and oral communication skills.

Skills

• Prior experience diagnosing and repairing school buses and Cummins engines.
• The knowledge of tools applicable to the position.
• A strong sense of urgency and desire to provide superior customer service.
• The ability to take direction and work in a team environment.

Education/Experience

• High School Diploma or equivalent.

Values

• Safety: Prioritizing the health and safety of team members and customers.
• Integrity: Demonstrating honesty, respect, and truthful communication.
• Teamwork: Working collaboratively across the organization for the benefit of customers.
• Excellence: Striving to be the best and continuously improving customer experiences and solutions.
• Sense of Urgency: Responding quickly to customer needs and holding oneself accountable for results.
• Customer Service: Providing excellent service and demonstrating pride and ownership.
• Acting in a safe manner: Ensuring a safe work environment.
• Exhibiting honesty and integrity: Being truthful and ethical.
• Acting in a fair and ethical manner: Treating others fairly and ethically.
• Team mentality: Working together for the benefit of customers.
• Delivering quality results: Producing high-quality outcomes.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting to changes and seeking improvements.
• Exhibiting superior customer service skills: Providing exceptional service.
• Embracing change/improvement: Adapting