Field Service Technician-Walmart- Tobyhanna, PA

Status: Non-Exempt (hourly) | Department: Field Service

About the role

The Field Service Technician will support fuel cell products installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This role involves servicing fuel cells at a specific customer location, reporting breakdown events, ordering parts, and maintaining fuel cells. The position requires excellent technical skills as well as strong communication, interpersonal, and motivational abilities due to frequent interaction with customer personnel and lift truck operators.

Responsibilities

• Maintenance and service of fuel cells at customer sites
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
• Performing specialized service procedures, including field retrofits and software/hardware upgrades to existing fuel cells
• Providing emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery, and fueling systems (as required)
• Maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
• Completing administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site/system documentation
• Exhibiting and enforcing safety procedures in the field or at customer sites
• Travel as required for business needs; expected to drive safely and adhere to all traffic laws
• Representing Plug Power professionally in all interactions
• Performing other duties as assigned

Requirements

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting (formal training and education may be considered in lieu of experience)
• Valid driver’s license, clean driving record, and ability to safely operate a motor vehicle
• Ability to lift 50 pounds on a regular basis unassisted
• Knowledge of lift truck operation and applications (highly preferred)
• General mechanical aptitude
• Proficiency in computer and software systems, including Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Must provide own standard set of tools (specific fuel cell tools provided by Plug Power)

Step 1 Requirements

Technical Requirements

• Complete all necessary onboarding and customer site training (outlined on LMS training site)
• Create work orders, order parts, and properly close-out work orders (OJT)
• Effectively utilize email, text alerts, expense system, service portal, and other required systems (OJT)
• Understand and demonstrate use of a multimeter (OJT)
• Send accurate daily BOD and EOD reports (OJT)
• Appropriately escalate issues to tech support and management when needed (OJT)
• Understand and demonstrate how to clear alarms for H2 pad and dispenser (OJT)
• Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)
• Perform H2 pad and dispenser inspections (OJT)

Non-Technical Requirements

• Willingness to grow and learn; accepting of training and coaching
• Consistent punctuality and reliability
• Positive and cooperative attitude
• Team player who treats others with courtesy and respect
• Strong communication skills, both verbal and written
• Professional customer service skills
• Honesty and integrity in all facets of work
• Role models safe work habits and adheres to all safety standards
• Demonstrates adherence to all Field Service processes and procedures

Step 2 Requirements

Technical Requirements

• Check floating and isolated grounds (OJT)
• Attend and participate in FS Technical Training Program (e.g., Romeoville, IL or similar)
• Ability to replace a stack on various GenDrive models (OJT)
• LOTO Hands On (OJT)
• Understand and demonstrate how to receive/ship batteries and parts (OJT)
• Ability to remove and replace fueling nozzle (OJT)
• Understand and demonstrate how to hook up and use HPTT (OJT)
• Understand and demonstrate how to replace wearable components (e.g., valves) on H2 systems (OJT)
• Capable of resetting H2 gas compressor (OJT)
• Demonstrated ability to lock cascade valves (OJT)

Non-Technical Requirements

• Excellent task-oriented follow-through
• Uses time productively and finds opportunities to make helpful contributions, even during low-volume repair periods
• Practices and exhibits 5S standards
• Communicates effectively to RSR and RSM levels, ensuring management is informed of site-level matters
• Willing and able to respond to off-shift needs

Pay

$24.50 - $25.50 per hour. Base salary is determined based on factors including education, experience, skills, and geography. Local geographic pay variations may apply.

Benefits

• Health, Dental, and Vision Insurance (eligibility starts on the first day of hire)
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off, including vacation, personal, and sick time
• Paid holidays
• Wellness Reimbursement Program
• Tuition Reimbursement (potential to apply)
• Fertility and Family Building Benefit
• Employee Referral Program
• Employee Assistance Program