Field Service Technician – Utility, Heavy, Diesel Mechanic

Essential Duties and Responsibilities

• Reports to Field Service Manager, who will provide description of issues and supporting information related to the vehicle.
• Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service.
• (Must have the ability to utilize laptop, etc. to be able to access needed information and perform diagnostic tests.)
• Performs work as outlined in work instructions set forth by Service Manager; efficiently, accurately, and in accordance with Custom Truck One Source standards.
• Diagnosis and repair LMI Diagnostics (Load Moment Indicator) and CAN bus (Controller Area Network).
• Experience troubleshooting and repair of Utility trucks & Equipment including electrical and hydraulics.
• Inspects and services vehicles and makes repairs and adjustments both at the service center and in the field.
• Verify work performed, road test vehicles as necessary.
• Prepare inspection reports, repair orders (recording service time and parts costs) and timecards completely and accurately.
• Tag all warranty and core parts for return.
• Advise management immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Attends CTOS safety training and follows all safety requirements.
• Attends CTOS and factory-sponsored training classes.
• Communicate easily with customers and internal departments to ensure minimal equipment downtime.
• Flexibility to travel beyond the area of coverage, based on business need.
• Work closely with Service Manager to grow and improve customer satisfaction.
• Adds additional duties or responsibilities as designated by the Service Manager.

Preferred Skills

• Electrical, schematic / blueprints, hydraulic, welding, and related experience.
• Experience with Quick Serve, DTNA, or related diagnostic software.
• DOT, ANSI, and Dielectric testing desired.

Requirements

• High School diploma or GED.
• Five years of related experience. (Shop Tech and Field Tech).
• Must hold a valid driver’s license. (CDL Class B preferred).
• Must have your own tools.
• Proficient in documentation using software, meeting deadlines and schedules.

Mental/Physical Requirements

• Ability to regularly work in outside weather conditions, including wet and/or humid conditions.
• The employee is occasionally exposed to extreme cold, and extreme heat.
• The noise level in the work environment is usually moderate to loud.
• Positive attitude, professionalism, Punctual attendance.
• Physical capability for lifting, carrying, pushing, and pulling.
• The ability to bend, stoop, and lift, up to 50 lbs.
• Comfort with heights and manual labor.
• Manual dexterity for operating tools and equipment.

Benefits

• 401(k) with Employer Match.
• Competitive Health Care including Dental, Vision, and Life Insurance.
• Company paid health and wellness programs.
• Paid Vacation, Sick and Holidays = 25 days.
• STD/LTD.
• Partner Discounts (Tool Discount Programs).
• Investment in Employee Development including STEP.