Field Service Technician - Spartanburg

About the role

Empower Rental Group is looking for a self-motivated Field Service Technician for our Spartanburg, SC location to be the face of our company on job sites. You will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. As a vital link to our customers, you will ensure their equipment runs flawlessly by performing urgent service calls, diagnostics, and repairs on our diverse fleet of heavy equipment.

Responsibilities

• Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on heavy equipment powertrain, hydraulic, and electrical systems using computer analyzers and traditional troubleshooting methods.
• Complete complex repairs to the fleet and company vehicles.
• Maintain and stock a company-provided service truck to ensure preparedness for any challenge.
• Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations, including changing filters, checking fluids, and filling tires.
• Utilize a company-provided laptop or tablet to manage work orders, look up parts, and document all repairs and services in a timely manner.
• Communicate professionally with customers on-site, providing updates, explaining repairs, and training them on proper equipment use.
• Assist customers with loading and unloading fleet orders and address customer service questions as applicable.
• Support the in-house shop team with complex repairs and mentor other technicians when not in the field.
• Perform repairs on the small fleet and complete standard repairs to the fleet with or without supervision.
• Assist in lifting or moving heavy objects and drive continuous improvement in quality and efficiency.
• Maintain a safe work environment by adhering to all company and customer-site safety policies.
• Demonstrate behaviors aligned with the Company’s Core Values at all times.
• Perform other related duties as assigned.

Requirements

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment; experience with major brands is a plus.
• Valid Driver’s License and ability to drive company vehicles per insurance requirements (may be required on a case-by-case basis).
• Excellent customer service skills for both internal and external customers.
• Self-starter who can work effectively with minimal supervision and manage time and priorities in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Proficiency with modern diagnostics tools and comfort using mobile technology for work orders and documentation.
• Must own a comprehensive set of mechanical tools.
• Completes rental equipment preparation by the delivery date, maintains a ready line, and achieves quality standards.

Benefits

• Weekly Pay
• Boot Reimbursement Program
• 401(k) with Company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Employer-paid basic life insurance with a "buy-up" option
• Employee Assistance Program
• Employer-paid STD disability benefit
• Voluntary life and AD&D insurance and Long-Term Disability options
• Paid Parental leave
• Paid time off, Sick and Holiday Pay
• Employee Referral program
• Employee Sharing Program
• Fast-growing environment with opportunities for advancement