Field Service Technician - Southwest 1

Scope and Responsibilities

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities.
• Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observes qualification runs conducted by customer personnel.
• Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered.
• Write complete service reports in accordance with procedures.
• Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions.
• Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.
• Maintain regular and predictable attendance.

Education/Certification

• Associate's degree (A.A) or equivalent
• Two to four years related experience and/or training
• Valid Driver's License
• May have to read and understand international print symbols

Experience & Skills

• Ability to use general hand tools
• Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
• Good working knowledge of word processing and spreadsheet generation software, and the general use of internal service system and communication system

Physical Demands

• Frequent use of hands to finger and handle
• Frequent reaching with hands and arms
• Frequent taste or smell
• Occasional standing; walking; sitting; climbing or balancing and stooping, kneeling, crouching, or crawling
• Frequent lifting and/or moving up to 25 pounds; occasional lifting and/or moving more than 100 pounds

Specific Vision Abilities

• Color vision

Work Environment

• Frequent exposure to moving mechanical parts
• Frequent exposure to wet and/or humid conditions
• Frequent exposure to high, precarious places
• Frequent exposure to fumes or airborne particles
• Frequent exposure to outside weather conditions
• Frequent exposure to risk of electrical shock and vibration
• Frequent exposure to noise level in the work environment

Travel Requirements

• Up to 85%-90% Travel
• Extensive time on the road
• 2 weeks on the road, 1 weekend home, 2 weeks on the road, 1 weekend home
• Flexibility to make quick adjustments to travel arrangements based on customer or company need
• Travel is mostly domestic, with opportunity for international travel