Field Service Technician- Southeast

Essential Duties and Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities.
• Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
• Provide contact information for service team for future service needs and parts needs.
• Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation of repairs made during the call and submit related trip expenses.
• Reports are complete, accurate, and submitted within 24 hours of job completion.
• Weekly expense reports and time sheets are also completed in an accurate and timely manner.
• All expenses incurred are handled in a cost-effective manner.

Requirements

• Traveling Field Service Technicians use, technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery.
• Significant mechanical aptitude is required.
• Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally.
• Along with strong electrical and mechanical experience, pneumatic and machine shop skills are necessary.
• Ideal candidates will excel at working independently, provide excellent customer service, and work well in high stress environments, always maintaining professionalism and excellent customer service.
• Must have the ability to respond and adjust to changing or new situations.

Perks

• Company car with insurance, maintenance and fuel card;
• regular availability of overtime;
• Double time for weekend work;
• generous PTO;
• volunteer time off;
• 10/4 or 5/2 schedules;
• travel points for personal use.

Team Culture

• Collaborative atmosphere with a strong knowledge base, extensive training, & advanced tech

Veteran Friendly

• Large veteran and active military employee population

Benefits

• Annual profit-sharing bonus;
• per diem allowance;
• industry leading medical, dental, & vision benefits;
• flexible spending accounts;
• 401K match with immediate vesting;
• student debt assistance program;
• tuition reimbursement;
• employer-paid life insurance and disability coverage;
• paid training

Pay

• Not specified

Schedule

• 10 consecutive days on/4 consecutive days off,
• or Monday-Friday with one working weekend per month required.