Field Service Technician (SC)

SUMMARY

The Field Service Technician provides on-site technical support during aircraft production, addressing installation issues, damaged parts, rework pickups, cosmetic defects, and customer service concerns. This role requires strong technical judgment, effective problem-solving skills, and the ability to implement innovative solutions in real time.

SUMMARY OF JOB DUTIES

• Provide on-site support during aircraft build, resolving installation issues, damaged parts, rework pickups, and cosmetic defects.
• Perform rework across receiving, BFE, factory, and flight line, ensuring compliance with company drawings and specific rework instructions.
• Replace and troubleshoot faulty electronic components and damaged parts; adjust misaligned panels and trim pieces; assist seat installation teams.
• Rework and stamp pickups for all seat classes as specified by airline and OEM customer requests.
• Handle moderately complex issues independently; escalate highly complex issues to Lead Field Service Technician.
• Sustain a high-quality level of workmanship at all times.
• Respond promptly to communication and maintain a positive rapport with OEM and airline personnel.
• Follow all company and OEM safety guidelines and operational processes.
• Submit part order requests and understand the POA/SOA process as required by both organizations.
• Clock in and out for daily stand-up/tie-in meetings as required.
• Escort guests and technicians safely within OEM facilities.
• Adhere to all ongoing training requirements, including flight line and safety courses.
• Stand in for the Lead Field Support Technician as needed.
• Perform other duties and projects as assigned or requested.
• Contribute to team efforts by accomplishing related tasks as needed.
• Protect the confidentiality of the company’s information and products.

QUALIFICATIONS

• High School Diploma or equivalent required.
• Associate degree in a related technical field preferred.
• Minimum of 1 year of experience in aircraft service, specifically related to troubleshooting and/or repairing aircraft interiors is preferred.
• Familiarity with commercial aircraft seating products preferred.
• Basic knowledge of CMM's, drawings and other important technical documents.
• Mechanical ability with hand and power tools.
• Basic computer knowledge and familiarity with MS office applications.
• Proficient using smart phones / tablets to send emails, pictures and other applications.
• Ability to work efficiently in stressful situations.
• Follow instructions and complete jobs in a timely manner.
• Excellent customer service and communication skills, verbally and written.
• Microsoft Office proficiency (i.e., Excel, Word, Outlook, Excel).
• Ability to manage multiple tasks and assignments concurrently, including support for more than one customer in a single day.
• Willing to travel both domestically and internationally as needed.
• Maintain a valid driver’s license and clean driving record, with the ability to obtain and maintain a valid passport.

BENEFITS

• Generous 401(K) matching with immediate eligibility and vesting.
• 3 weeks of Paid Time Off.
• 12 paid holidays.
• Affordable health care plans for yourself and your family.
• And so much more!

COMPENSATION

Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience, and take into account internal equity. Salary Range Transparency: $28 - $32 per hour.