Field Service Technician (SC)

JOB SUMMARY

The Field Service Technician is responsible for providing on-site technical support during aircraft production. This role supports installation activities and addresses issues related to damaged or defective parts, rework pickups, cosmetic discrepancies, and customer service concerns.

SUMMARY OF JOB DUTIES

• Provide on-site support during aircraft build, resolving installation issues, damaged parts, rework pickups, and cosmetic defects.
• Perform rework across receiving, BFE, factory, and flight line, ensuring compliance with company drawings and specific rework instructions.
• Replace and troubleshoot faulty electronic components and damaged parts; adjust misaligned panels and trim pieces; assist seat installation teams.
• Rework and stamp pickups for all seat classes as specified by airline and OEM customer requests.
• Handle moderately complex issues independently; escalate highly complex issues to Lead Field Service Technician.
• Sustain a high-quality level of workmanship at all times.
• Respond promptly to communication and maintain a positive rapport with OEM and airline personnel.
• Follow all company and OEM safety guidelines and operational processes.
• Submit part order requests and understand the POA/SOA process as required by both organizations.
• Clock in/out and coordinate daily with QA, Engineers, Product Support Managers, Technicians, and other key stakeholders.
• Attend daily stand-up/tie-in meetings as required.
• Escort guests and technicians safely within OEM facilities.
• Adhere to all ongoing training requirements, including flight line and safety courses.
• Stand in for the Lead Field Service Technician as needed.
• Perform other duties and projects as assigned or requested.
• Adhere to company policies, procedures, and ethics code.
• Maintain a safe, secure, and legal work environment, adhering to company policies.
• Contribute to team efforts by accomplishing related tasks as needed.
• Protect the confidentiality of the companys information and products.

GENERAL QUALIFICATIONS

• Education: High School Diploma or equivalent required. Associate degree in a related technical field preferred.
• Experience: Minimum of 1 year of experience in aircraft service, specifically related to troubleshooting and/or repairing aircraft interiors is preferred.
• Skills: Familiarity with commercial aircraft seating products preferred; basic knowledge of CMM's, drawings and other important technical documents; mechanical ability with hand and power tools; basic computer knowledge and familiarity with MS office applications; proficient using smart phones / tablets to send emails, pictures and other applications; ability to work efficiently in stressful situations; follow instructions and complete jobs in a timely manner; excellent customer service and communication skills, verbally and written.
• Preferred Skills/Experience: Microsoft Office proficiency (i.e., Excel, Word, Outlook, Excel).
• Other: Ability to manage multiple tasks and assignments concurrently, including support for more than one customer in a single day; willing to travel both domestically and internationally as needed; maintain a valid drivers license and clean driving record, with the ability to obtain and maintain a valid passport; must show proof of ability to work in the United States.

COMPENSATION & BENEFITS

• Compensation: Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
• Salary Range: $28 - $32 per hour
• Featured Benefits: Generous 401(K) matching with immediate eligibility and vesting; 3 weeks of Paid Time Off; 12 paid holidays; affordable health care plans for yourself and your family; and so much more!
• Other Perks: Potential for growth within organization; supportive workplace environment with a team-oriented culture.