Field Service Technician - Retail Equipment

About the role

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. We help feed the world; we impact how food is produced, packaged and made safe. We help keep you healthy; our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world. Mettler Toledo products are important to the production and consistent quality of every kind of consumer product. No matter how far humanity goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Responsibilities

• Perform PC networking & software configuration
• Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Achieves assigned targets while controlling expenses.
• Ensures company vehicle is serviced and maintained according to fleet requirements and policies.
• Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
• Ensures compliance with all company and customer safety and quality policies and procedures.
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
• Maintains a close professional relationship with external/internal customers, sales, technicians and leaders.
• Provide accurate problem analysis to higher level technical personal when escalation to resolve the issue is required.
• Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
• Must comply with the Company Fleet policy.
• Accurately submits Weights & Measures paperwork to state/county in a timely manner.
• On-call rotation is required to support Mettler Toledo customer base.
• All other duties as assigned.

Requirements

• A valid driver's license is required.
• Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
• Associate's degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience.
• Customer facing or field service experience preferred. Commercial experience desired.