Field Service Technician - Replacement Windows

Job Overview

Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.

Highlights of your role

• Provide post-sales support for Infinity windows and doors.
• Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
• Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
• Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.

Company Information

• Salary: $29 - $32 per hour, pay based on experience
• We are a family-owned and -led window and door company with operations in 19 cities across North America.
• We manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Qualifications

• High school diploma or equivalent experience
• Showed experience with installing replacement windows and doors
• Excellent driving record and valid driver's license on an ongoing basis
• Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding

Benefits

• Health insurance
• Paid holidays
• Paid parental leave
• A 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Participate in organized volunteer opportunities
• Financial support from your colleagues and the Marvin family during personal hardships

About the Role

You will be the trusted expert who resolves service issues, communicates professionally, and represents Marvin’s commitment to quality. You’ll be the person who ensures every customer receives an outstanding experience.

Skills

• Dependable, proven work ethic and a self-starter
• Excellent social skills; ability to deliver a difficult message and manage customer expectations
• Excellent computer skills
• A positive can-do attitude with the ability to think outside the box to resolve service issues
• Make sound decisions that impact the company from a financial standpoint
• Excellent organizational skills to effectively handle weekly work schedules

Benefits

• Health insurance
• Paid holidays
• Paid parental leave
• A 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Participate in organized volunteer opportunities
• Financial support from your colleagues and the Marvin family during personal hardships

Schedule

Our schedule is flexible to accommodate your availability and the needs of our customers.

Pay

Compensation is $29 - $32 per hour, pay based on experience.