Field Service Technician - Remote Rotational Work

About the role

Join Komatsu as a skilled Field Technician - Remote Rotational Work. This position offers a competitive hourly pay range of $38.00 to $60.00, commensurate with your experience, technical expertise, and commitment to quality.

Key Job Responsibilities

• Achieve and maintain an annual repair efficiency rate of at least 85% by delivering high-quality mechanical repairs and services.
• Ensure that rework hours are kept under 3% of total billed hours to maximize efficiency and customer satisfaction.
• Adhere strictly to standardized repair times and actively work toward meeting or exceeding balanced scorecard objectives, contributing to overall company performance metrics.
• Prioritize health and safety in every task, strictly following all regulatory and company policies to maintain a secure working environment.
• Accurately maintain detailed documentation related to repair processes, parts used, and time spent, while implementing contamination control measures to protect equipment integrity.
• Provide precise and timely quotes for repair services, maintaining transparent communication and exceptional customer service at every stage.
• Diagnose mechanical and technical issues using advanced troubleshooting procedures, ensuring all repairs are thoroughly tested, validated, and meet quality standards before completing work orders.
• Apply systematic failure analysis techniques to diagnose complex problems effectively, facilitating long-term solutions and minimizing recurring issues.

Qualifications/Requirements

• Minimum requirement of a high school diploma or GED; Associate Degree in Diesel Technology or related field is highly preferred.
• At least 5 years of hands-on experience in a similar mechanical or field technician role, or an equivalent combination of education and practical experience.

Skills And Abilities

• Demonstrated strong communication skills, capable of providing excellent customer interactions and clear reporting.
• Proficiency with fundamental arithmetic required for precise measurement and calculation during repairs.
• Competency in basic computer applications necessary to manage work orders, documentation, and communication tools.
• Exceptional troubleshooting skills with the ability to swiftly and accurately diagnose mechanical problems.
• Solid mechanical aptitude with familiarity in diesel engines, heavy machinery, or related equipment technologies.
• Flexibility to work varied schedules, including potential shift work, to meet operational demands efficiently.

Additional Information

• Additional requirements include certifications for operating forklifts and manlifts, enhancing safety and operational capability on-site.
• MSHA certification and respirator training may be required depending on specific job assignments.
• Candidates must possess a comprehensive basic mechanics toolset and hold a valid Driver's License to accommodate travel as part of the field technician duties.

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.