Field Service Technician (Remote)

About the role

TechniBlend is seeking a Field Service Technician to join our dynamic team. This role involves delivering world-class technical customer service and support, managing multiple customers and projects, and working closely with the Technical Service Group.

Responsibilities

• Diagnose and troubleshoot mechanical, electrical, and controls technical errors with equipment and determine and execute proper solutions.
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
• Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
• Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
• Provide best-in-class service with customers and collaborate professionally with fellow technical service and engineering personnel.
• Provide training to the customers on equipment operations and maintenance procedures.
• Produce timely, accurate, and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.
• Able to manage travel and expenses through expense management software while following company policies.

Requirements

• Proven field service and technical service experience and aptitude.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Willingness to travel up to 70% of the time (primarily domestic / USA).
• Ability to work flexible shifts and adapt to changing work schedules.
• Ability to work extended hours and weekends.
• Able to effectively organize, schedule, and carry out work assignments with minimal supervision.
• Read and interpret technical manuals, blueprints, diagrams.
• Understand the safe operation of hand tools and power equipment.
• Effective communication skills, verbal as well as written.
• Well-developed skills in problem solving and troubleshooting.
• Broad technical knowledge of process and/or industrial automation.
• Mechanical aptitude and ability to perform mechanical and physical tasks.
• Able to support customers during and after hours on a scheduled basis.

Qualifications

• Associates or technical degree in engineering or related field required.
• Prioritize higher level education in engineering, electronics, programming, etc.
• Proficient knowledge of mechanical, electrical, and process systems used in the brewing, food & beverage production industry.
• Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems.
• Experience with mechanical process equipment such as pumps, valves, meters and other components.
• Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline Pro Mach, Inc.

Skills

• Technical curiosity is critical.
• High attention to detail.

Benefits

• Comprehensive medical/dental programs.
• Lifetime health insurance.
• Life insurance.
• Disability insurance.
• Generous paid time off program.
• Retirement savings plan with a company match.
• Wellness program.

Pay

Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.

Schedule

Flexible work schedule to accommodate travel and customer needs.

Additional Information

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.