Field Service Technician Rapid Response

Job Summary

As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving.

Responsibilities

• Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
• Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
• Electronic and hydraulic system checks.
• Quick fault-code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related software/tools.
• ECM flash updates and configuration adjustments.
• Installation and setup of Product Link or other telematics hardware.
• Performing Safety Service Letters when applicable.
• Escalate major repairs to the shop or full field service teams when necessary.
• Adhere to all safety procedures, guidelines, and best practices.

Qualifications

• A High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
• A minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment.
• A valid driver's license is required.

Benefits

• Employer-sponsored pension plan.
• Competitive pay rate.
• First-year vacation and personal time, which is built based on the length of service.
• Two different Health Insurance options, including a Health Savings Account (HSA) option.
• Flexible Spending Account (FSA).
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
• Company provided and laundered uniforms.
• Continued technical and professional training.

Physical Requirements

• Lifting/Carrying: 40 lb. Lift/Carry and 50 lb. pulling.
• Standing/Sitting: Up and down stairs, standing, sitting, and climbing into machines.
• Dexterity: Normal.
• Repetitive Motions: Frequent movement requiring hands, wrists, and fingers.
• The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.