Field Service Technician Production Print Lansing MI

Duties and Responsibilities

• Repair, maintain, and service production and high-volume copier equipment (60+ ppm)
• Diagnose, troubleshoot, and resolve complex mechanical and technical issues
• Perform scheduled and proactive preventative maintenance on production-class devices
• Collapse coordination repair schedules and service updates directly with customers
• Maintain accurate vehicle parts inventory and documentation for serviced equipment
• Collaborate with fellow technicians, support teams, and manufacturer escalation channels
• Follow all service procedures, safety guidelines, and quality standards
• Operate a company vehicle safely, courteously, and professionally
• Represent Applied Innovation as a trusted, service-oriented professional at customer sites
• Perform other related duties as assigned

Minimum Qualifications

• Strong mechanical and technical aptitude, particularly with high-volume print systems
• Pioneering troubleshooting and diagnostic skills with complex equipment
• Excellent communication, organization, and time management skills
• Adequate customer-focused attitude and commitment to service excellence
• Ability to manage multiple service calls and plan work effectively
• Alignment with Applied Innovation’s core values and commitment to client success

Education/License/Experience Requirements

• A High School Diploma or equivalent required
• A Valid Driver’s License with a clean driving record
• Experience with Ricoh production equipment preferred (but not required)
• Factory certifications (Ricoh, Canon, etc.) helpful but not required
• Knowledge of print drivers, basic networking concepts, and workflow solutions preferred
• Prior field service or technical repair experience strongly preferred

What We Offer

• Competitive pay
• Paid holidays, PTO, plus 1 personal holiday
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage
• 401(k) plan with company match
• Ongoing training and opportunities for career growth and advancement within a growing, family-owned business